Game crash at launch

Age of Empires III: DE III - Report a Bug
1

:arrow_forward: GAME INFORMATION

  • BUILD #: Unable to ascertain
  • PLATFORM: Steam
  • OS: Windows 10

:arrow_forward: ISSUE EXPERIENCED

When launching the game, only see the intro sequences. Once the Forgotten empires logo shows and the first few beats of the menu music can be heard, the game crashes without explanation.

:arrow_forward: FREQUENCY OF ISSUE

  • 100% of the time (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

Here’s the steps to reproduce the issue:

  1. Launch the game
  2. Wait

:arrow_forward: EXPECTED RESULT

Main menu shows

:arrow_forward: ACTUAL RESULT

Game crashes

2

Hey there @fercenn,

Can you please try the troubleshooting steps on this support article? Thanks!

3

Oh, thank you! Had to configure F-Secure.

4

A post was split to a new topic: Game Stuck on Splash Screen