Hello everyone! If you have not already, we have a bunch of troubleshooting steps for game crashes over on our support page:
If you have not already, try working through the steps there to see if any of them work for you. Please let us know which (if any do), or include the following information if they do not:
- Your basic DXdiag information (OS, RAM, Video Card, etc.)
- Any error messages you receive.
- A screenshot or video of the issue (if available)
In addition to these, the most helpful information you can provide are any error logs related to the crash, which should be located in one of these folders:
- C:\Users<WINDOWS USERNAME>\AppData\Local\age2_x1\logs
- …\Users\UserName\Games\Age of Empires 2 DE\logs
- In the Windows Event Viewer
This information will help us narrow down the issue, as it is critical to understand exactly what might be causing the problem.
Thank you!