Game crashes after 30 seconds when internet is on

Hi everyone! I’m new around here so forgive me if someone else has asked this question and it’s been answered. Here’s the scoop: I have AoE 2 DE that I’ve downloaded from the Microsoft Store. When I first launch the game, everything seems to work fine. But then, about 30 seconds later, the game crashes. I’ve already been through all of the steps listed under “The game crashes shortly after it launches or when trying to start a game” on this FAQ support page ( and nothing has worked. I will say, if I turn the WiFi off on my computer, the game runs just fine. But the second I turn WiFi back on and connect to the internet, it instantly crashes. Playing sans-internet is not very useful, as I am trying to play multiplayer. Has anyone else run into this? What is the solution?

Here are my system specs for reference:


System Information

  Time of this report: 6/1/2020, 20:02:08
         Machine name: DESKTOP-ROB0EM9
           Machine Id: {0F107002-9F50-444C-BD61-05B10C12A772}
     Operating System: Windows 10 Pro 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
             Language: English (Regional Setting: English)
  System Manufacturer:                                  
         System Model:                                  
                 BIOS: RLH8710H.86A.0325.2014.0417.1800 (type: UEFI)
            Processor: Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
               Memory: 8192MB RAM
  Available OS Memory: 8140MB RAM
            Page File: 7217MB used, 12186MB available
          Windows Dir: C:\Windows
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode

DxDiag Notes

  Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

       Card name: Radeon (TM) RX 480 Graphics
    Manufacturer: Advanced Micro Devices, Inc.
       Chip type: AMD Radeon Graphics Processor (0x67DF)
        DAC type: Internal DAC(400MHz)
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_34131462&REV_C7

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8145 MB
Dedicated Memory: 4076 MB
Shared Memory: 4069 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.634766,0.328125), Green(0.291992,0.610352), Blue(0.146484,0.069336), White Point(0.312500,0.328125)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: DELL E207WFP
Monitor Id: DELD011
Native Mode: 1680 x 1050§ (59.883Hz)
Output Type: DVI
Monitor Capabilities: HDR Not Supported
Advanced Color: Not Supported
Driver Name: C:\Windows\System32\DriverStore\FileRepository\u0347315.inf_amd64_d1257cdedbf0414e\B346462\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0347315.inf_amd64_d1257cdedbf0414e\B346462\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0347315.inf_amd64_d1257cdedbf0414e\B346462\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0347315.inf_amd64_d1257cdedbf0414e\B346462\amdxc64.dll
Driver File Version: 26.20.13002.0133 (English)
Driver Version: 26.20.13002.133
DDI Version: 12
Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.6
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 8/26/2019 5:00:00 PM, 2007200 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-249F-11CF-5777-D9267CC2D735}
Vendor ID: 0x1002
Device ID: 0x67DF
SubSys ID: 0x34131462
Revision ID: 0x00C7
Driver Strong Name: oem9.inf:cb0ae41475a6bd09:ati2mtag_Polaris10:26.20.13002.133:PCI\VEN_1002&DEV_67DF&SUBSYS_34131462&REV_C7
Rank Of Driver: 00CF0000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeHEVC_VLD_Main10
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported
Component Drivers:
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A

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