Game Crashes due to Tampering Process

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 7486483
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED


Game crashes in the middle of multiplayer, sometimes single player. It says due to tampering process from another application. I have verified game files, moved it to C drive, and have turned off windows security’s virus and threat protection. It still crashes frequently.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 50% of the time / matches I play (FREQUENTLY)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

  • Unable to do that as game crashes

Hey @UvealLattice31,
have you tried reinstalling the game?

Hi. Yes i have done that today and did multiplayer again. Disabled the windows active threat and again it happened after 20 minute of gameplay. Please fix this as I cannot do any multiplayer without this happening.

Well, in that case please contact our Support team so we can investigate what is happening. Please include your DxDiag and logs . Steps to find those are here:¨.
And please add also you mdmp file, they can be found in “C:\Users\USER\Games\Age of Empires 2 DE\logs” will have date-time format, something like “AoE2DESteam-51577-2021.10.07-10.11.24.mdmp”, it should be at end of the folder. :slight_smile:
Thanks for the help and have a nice day

I have sent it in. Thanks for your help!