GAME INFORMATION
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GAME BUILD #: 83607
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GAME PLATFORM: Steam
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OPERATING SYSTEM: Windows 11
cpu: ryzen 5900x
gpu: 6800xt
ISSUE EXPERIENCED
Game crashed during intro. After the return of rome update I experienced some crashes in the game but I was able to play. But today I cannot launch the game, I restarted the computer and nothing changed. I see the intro videos but after the intro end the game crashed instantly
FREQUENCY OF ISSUE
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100% of the time / matches I play (ALWAYS)
REPRODUCTION STEPS
List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!
Here’s the steps to reproduce the issue:
- Launch the game
- wait for intro to end
- game crashe
EXPECTED RESULT
The game opens without problems
IMAGE
1 Like
I recommend you to try some stuff:
- Deleting your user files. For deleting your user files, you should:
a. Make sure that your Steam Cloud is disabled in Steam, AoE2 game, Properties, General.
b. Go to C:\Users\YOUR_USER\Games\Age of Empires 2 DE.
c. Copy your user folder to a safe place, it has lots of numbers.
d. Delete the original folder
e. Verify your files in Steam, AoE2 game, Properties, Local Files.
f. Open the game again. A new user folder will be created.
If this works, then copy back the files from your old user folder. Those files are in the folder -C:\Users\YOUR_USER\Games\Age of Empires 2 DE<0>\Savegame, Recorded Games and Save games.
- Can you try to add the whole game folder to your antivirus’ exception list? C:\Program Files (x86)\Steam\steamapps\common\AoE2DE is the default, AoE2DE_s.exe is there
I tried both but nothing changed.
I had in mind that it could be a mod causing this issue… Do you have your graphic card up to date? Did you try reinstalling the whole game?
A bugsplat is usually caused by RAM issue.
Do you use Chrome? If so, has it ever had tabs crashed (Aw, Snap!) recently? If not then sorry I can’t figure out.
