Game Crashes even after Hotfix

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 101.101.50700.0 7006804
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED


Game either freezes for a couple of seconds and then crashes, or it crashes instantly (both times back to desktop without an error message). It could be 10 minutes after the beginning of the match or 50 minutes. I couldnt find a pattern yet, except for the fact that our team was most of the time winning when it occured. Before the recent update, I maybe had this problem once in a couple of hundred games, but now it happens nearly in every second game.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 50% of the time / matches I play (FREQUENTLY)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Start a ranked TG
  2. Play
  3. After a certain time, it might crash (or not)

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

A ranked team game.

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

Please see below

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

Please see attached the crash logs / mdmp and replays of two games which crashed this evening:

Thank you very much!

Thanks for reporting this, I have forwarded it to the relevant team and we are investigating it