Not sure. The first time i noticed this issue is when trying to place the Herspideas Tree God Power. I got the error and the game crashed, but I restarted the game and I kept playing with no issue for awhile. Then it crashed last night randomly and now I canāt play at all, and get this error everytime I try to open the game.
I have attempted to restart my computer, run in admin mode, and delete and re-install the game with no luck. Please help.
I also submitted a support ticket and this is what they told me:
"
Please try the following:
Manually Update Visual C++ Redistributables
You can find these files HERE. After executing the file, click Repair.
Please Note that Age of Mythology: Retold requires Win10 64-bit as part of its minimum technical requirements, if you are running a 32-bit version, you may not be meeting min-spec.
Restart your PC
If the problem persists, let me know.
"
I tried that and it didnāt work for me, but maybe it will for someone else.
I tried too and the game worked just fine. But now again i have still the same issueā¦ now i know for sure that the problem is the Hesperides treesā. I tried everything and the game worked just fine until i used that tech
I have been working with the support team over the last few weeks and they gave me the full list of all the basic solutions including, updating drivers, turning off cloud gaming, etc.
None of these worked for me. Yāall can try and open a support ticket to see if it will work for you.
Then they basically told me they passed this issue up the chain and to just wait for another update.
In the meantime, I have been playing this via cloud gaming on GeForce Now because it works on there and is free, so that might work for some of you.
@Zane, I did. This is their response.
Itās generic.
Hello,
Thank you for reaching out to Age of Empires Support. I apologize for the trouble you have encountered with Age of Mythology: Retold crashing! To try and resolve this issue can you please try the steps below?
Check for [Windows updates] manually and install all of them
[Update Gaming Services]
Perform a clean installation your GPU drivers if you have recently updated them, try installing the previous version of drivers
[AMD Cleanup Utility]
[How do I manually clean install the NVIDIA driver for my graphics card?]
Whitelist the whole game folder instead of just game .exe file and disable any deep/live scanning feature
Uninstall the game, restart your PC then re-install the game to your main drive
Disable One Drive and iCloud synchronization if they are enabled.
Make sure that the game uses your external GPU instead of your on-board graphic card
Disable any overclocking that your computer has
Disable Nvidia GeForce Experience In-Game Overlay if you have a Nvidia GPU**.**
If the steps above donāt work out, please try the additional steps we have listed in the articles below.
[Crash on Launch before Intro Video; Game Does Not Launch]
[Steam: Game does not launch when clicking āPlayā button; no error message]
There is a workaround that i found in another topic and that is: āRename background_atlantis.mythscn to background_atlantis.mythscn.oldā
It work for meā¦ at least i can start the game and play but i still canāt use the āHesperiades treeā because it crash again.
Iām currently having basically the same issue, but it only triggers in the new atlantis campaign quest where the trees are introduced. I can do everything else in game but that, and it hasnāt frozen me out of the whole game yet but none of the workarounds are fixing it. I guess I just have to wait to do the campaign until thereās an update that fixes this.
