Game crashes to desktop on resuming campaign

Reinstalled.
Disabled AV.
Updated drivers.
Uninstalled iCue.
Checked game file integrity.
No joy

Log Name: Application
Source: Application Error
Date: 03/11/2021 09:33:35
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-FVEILFQ
Description:
Faulting application name: RelicCardinal.exe, version: 5.0.7274.0, time stamp: 0x616a2b32
Faulting module name: RelicCardinal.exe, version: 5.0.7274.0, time stamp: 0x616a2b32
Exception code: 0xc0000005
Fault offset: 0x00000000004d2ee5
Faulting process ID: 0x4ca4
Faulting application start time: 0x01d7d095b799f85d
Faulting application path: D:\SteamLibrary\steamapps\common\Age of Empires IV\RelicCardinal.exe
Faulting module path: D:\SteamLibrary\steamapps\common\Age of Empires IV\RelicCardinal.exe
Report ID: 06bd7c8e-dd78-466d-9b75-a5edb51f1089
Faulting package full name:
Faulting package-relative application ID:
Event Xml:



1000
0
2
100
0
0x80000000000000

26676


Application
DESKTOP-FVEILFQ



RelicCardinal.exe
5.0.7274.0
616a2b32
RelicCardinal.exe
5.0.7274.0
616a2b32
c0000005
00000000004d2ee5
4ca4
01d7d095b799f85d
D:\SteamLibrary\steamapps\common\Age of Empires IV\RelicCardinal.exe
D:\SteamLibrary\steamapps\common\Age of Empires IV\RelicCardinal.exe
06bd7c8e-dd78-466d-9b75-a5edb51f1089





Same issue, no fix yet, game was working fine untill yesterday… it’s really annoying !

I too am having this issue. I have done a clean installation of the Nvidia drivers as well as checked the DXDIAG info:

ERROR:
Log Name: Application
Source: Application Error
Date: 11/2/2021 3:14:53 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: 08SYSTEMS-NEW.corporate.bsi.com
Description:
Faulting application name: RelicCardinal.exe, version: 5.0.7274.0, time stamp: 0x616a2b32
Faulting module name: RelicCardinal.exe, version: 5.0.7274.0, time stamp: 0x616a2b32
Exception code: 0xc0000005
Fault offset: 0x00000000030ec094
Faulting process id: 0x3590
Faulting application start time: 0x01d7d01d89dd44a4
Faulting application path: D:\Games\steamapps\common\Age of Empires IV\RelicCardinal.exe
Faulting module path: D:\Games\steamapps\common\Age of Empires IV\RelicCardinal.exe
Report Id: 62894cbe-7547-4ad0-a774-39181d78d84e
Faulting package full name:
Faulting package-relative application ID:
Event Xml:

SYSTEM SPECS:

OS Name Microsoft Windows 10 Pro
Version 10.0.19043 Build 19043
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name 08SYSTEMS-NEW
System Manufacturer LENOVO
System Model 80NV
System Type x64-based PC
System SKU LENOVO_MT_80NV_BU_idea_FM_Lenovo ideapad Y700-15ISK
Processor Intel(R) Core™ i7-6700HQ CPU @ 2.60GHz, 2601 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date LENOVO CDCN54WW, 6/13/2017
SMBIOS Version 2.8
Embedded Controller Version 1.54
BIOS Mode UEFI
BaseBoard Manufacturer LENOVO
BaseBoard Product Allsparks 5A
BaseBoard Version SDK0J40709 WIN
Platform Role Mobile
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = 10.0.19041.1151
User Name BSI.COM\TLiu
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.8 GB
Available Physical Memory 7.25 GB
Total Virtual Memory 26.8 GB
Available Virtual Memory 14.9 GB
Page File Space 11.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, Disabled by policy
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

Seems to run ok in skirmish mode. Could the save game be corrupt?

I deleted all my saved games and restarted the Campaign. It worked

It does sound like corrupted save data, which is one of the most frustrating bugs you can have in a game (losing potentially dozens of hours of progress). Usually, it happens if the game crashes during saving or you force quit it, did something like this happen before you first noticed the corrupted save data?

It’s SO ANNOYING, now the game crashes 10seconds after I get on the campaign map.

I’m just starting to play, the game freezes and i’m on the desktop.

I’ve contacted support two days ago but no help yet !

Where are the savegames located?

If you follow this guide. There was an error message on the last game I played before the crash, but the game seemed to continue OK. It wasn’t until after resuming the campaign that it failed to load. I’ve now passed the point of that error and continued on the campaign. It’s worth storing your saved games locally instead of the cloud to make it easier to delete the last save in case it becomes corrupt.

Did you happened to change your image quality settings between saving and then reloading your game @MacWomble @Asryan2a @Tongathong?

This may not work for you, but for me, if I click on single player → resume mission, it works fine.
If you’re looking to fix the crash whether or not you can continue playing, I have no clue what can fix it.
But if you just want to continue your mission, I hope this works

My game crashes regularly after 1 hour or 2 during skirmish. I play with 7 AIs and somewhere in the middle of the game it crashes. If I saved prior it’s fine and I can continue without problem usually, however since there is no autosave feature and I am forgetting to save often I end up replaying hours at times which is usually not worth it and I just make a new game, which is frustrating since I want to see the victory screen.

I don’t change any settings and my PC is also quite fine, game is on an SSD with enough space, 32gb of Ram, geforce 2080 and so on.

The error message is the same as the guy in this post reported so I didn’t make a new post. I hope you can see this message though.

So the error usually points to the RelicCardinal.exe, EventID is 1000 and EventData is:
RelicCardinal.exe
5.0.7989.0
6181ebe3
RelicCardinal.exe
5.0.7989.0
6181ebe3
c0000005
00000000003e8c07
c60
01d7df13d992bec8
D:\Steam\steamapps\common\Age of Empires IV\RelicCardinal.exe
D:\Steam\steamapps\common\Age of Empires IV\RelicCardinal.exe
bf7bf8e4-4450-4f48-bd47-97476b549c0d

I hope you can identify and fix this error, but even if not please please implement an autosave feature.

If, after you crash, you could contact support here with your DxDiag and warnings.log file it would be tremendously helpful. Thank you @Asharon2284!