Game crashing after 7.0.5861 update

Age of Empires IV IV - Report a Bug
1

I have never had any problems with this game, until now. After 7.0.5861 update the game randomly crashes, sometimes after 10 min, sometimes after 1 hour, completely random. The game freezed for a few seconds then hard crash to desktop. I have tried repairing game files, reinstalled game, made sure I have newest NVIDIA graphics drivers and everything else, but the problem persist. Please fix it, this was never a problem before. My setup: Intel i7-1065G7, NVIDIA GTX 1650 Ti with Max-Q Design, 16GB RAM, Windows 11 (22H2 build 22621.1928), installed from Xbox app, Game Pass.

(I) [14:04:23.157] [000012972]: -------- GPU and Output INFO --------
(I) [14:04:23.157] [000012972]: NVIDIA GeForce GTX 1650 Ti with Max-Q Design – 3949MB dedicated video memory, 0MB dedicated system memory and 8061MB shared system memory available.
(I) [14:04:23.157] [000012972]: Primary Output Device is \.\DISPLAY1, Resolution is 1920x1080
(I) [14:04:23.157] [000012972]: Intel(R) Iris(R) Plus Graphics – 128MB dedicated video memory, 0MB dedicated system memory and 8061MB shared system memory available.
(I) [14:04:23.157] [000012972]: Microsoft Basic Render Driver – 0MB dedicated video memory, 0MB dedicated system memory and 8061MB shared system memory available.
(I) [14:04:23.491] [000001300]: Loading step: [Render Anim]
(I) [14:04:23.491] [000001300]: Loading step: [Havok]
(I) [14:04:23.491] [000029908]: Registered essence thread: [Render_Thread] usesRcssWorkerThreads: [true]
(I) [14:04:23.551] [000001300]: Loading step: [Alias]
(I) [14:04:23.551] [000001300]: Loading step: [Hotswapping]
(I) [14:04:23.551] [000001300]: Loading step: [ITextureUtil]
(I) [14:04:23.551] [000001300]: Loading step: [TextureManager]
(I) [14:04:23.552] [000001300]: Loading step: [Loaders]
(I) [14:04:23.552] [000001300]: Loading step: [ActionCommandFunction]
(I) [14:04:23.552] [000001300]: Loading step: [TeamColourCommandFunction]
(I) [14:04:23.552] [000001300]: Loading step: [SetShaderVariableCommandFunction]
(I) [14:04:23.552] [000001300]: Loading step: [IntersectUtil]
(I) [14:04:23.552] [000001300]: Loading step: [ShadowManager]
(I) [14:04:23.552] [000001300]: Loading step: [Debug Render]
(I) [14:04:23.552] [000001300]: Loading step: [Sound]
(I) [14:04:24.143] [000001300]: Loading step: [Fonts]
(I) [14:04:24.144] [000001300]: Loading step: [Statgraph]
(I) [14:04:24.144] [000001300]: Loading step: [Debug Console]
(I) [14:04:24.144] [000001300]: Loading step: [Movie Manager]
(I) [14:04:24.144] [000001300]: Loading step: [Flush Inventory]
(I) [14:04:24.144] [000001300]: Loading step: [Purge BackgroundLoader]
(I) [14:04:24.144] [000001300]: Loading step: [Unload inventory]
(I) [14:04:24.144] [000001300]: Loading step: [Cancel Pending Soundbank Loads]
(I) [14:04:24.312] [000001300]: Loading step: [Init Screen Background]
(I) [14:04:24.312] [000001300]: Loading step: [Cursor]
(I) [14:04:24.357] [000001300]: Failed to load lua file ‘data:art\cursor\reposition_unload_wall\cursor.lua’
(I) [14:04:24.374] [000001300]: Loading step: [Presentation App]
(I) [14:04:24.374] [000001300]: Loading step: [Presentation Static App]
(I) [14:04:24.374] [000001300]: Loading step: [DestinationFormationManager]
(I) [14:04:24.374] [000001300]: Loading step: [Campaign Manager]
(I) [14:04:24.374] [000001300]: Loading step: [Mods]
(I) [14:04:24.382] [000001300]: ARC – C:\Program Files\WindowsApps\Microsoft.Cardinal_7.0.5976.0_x64__8wekyb3d8bbwe\mods\extension\Campaign\Campaign.sga 25471077 B [ID:2b68be0ca3f34580bb867f188bb77459] [Ver:a7486a1c551e330a5765972b3bb98646] [Sig:17941696655305282106]
(I) [14:04:24.853] [000001300]: SCENARIO – Failed to open stream for Scenario ‘data:scenarios\campaign\mongol\mon_base_xiangyang\mon_base_xiangyang.info’.
(I) [14:04:24.868] [000001300]: Loading step: [Item Manager]
(I) [14:04:24.868] [000001300]: Loading step: [Loadout Manager]
(I) [14:04:24.868] [000001300]: Loading step: [Chat Manager]
(I) [14:04:24.868] [000001300]: Loading step: [Squad Command Processor Types]
(I) [14:04:24.868] [000001300]: Loading step: [Squad Command Processor Types from Games]
(I) [14:04:24.868] [000001300]: Loading step: [IEngineInitializable]
(I) [14:04:24.884] [000001300]: GameObjLoader 0x0000022071485B60 - resetting counters
(I) [14:04:24.884] [000001300]: GameObjLoader 0x0000022071485E80 - resetting counters
(I) [14:04:24.884] [000001300]: GameObjLoader 0x00000220714857C0 - resetting counters
(I) [14:04:24.884] [000001300]: CRC & Version Info: exe 0x00001758:data 0x9b0beffa:flags 0
(I) [14:04:27.087] [000029908]: RENDERING - Starting compositor fullscreen transition [1]
(I) [14:04:27.102] [000029908]: RENDERING - The window is busy, fullscreen transition failed
(I) [14:04:27.115] [000029908]: RENDERING - Finished compositor fullscreen transition [1]
(I) [14:04:27.475] [000029908]: RENDERING - Compositor resize requested via compositor
(I) [14:04:27.475] [000029908]: RENDERING - Starting compositor resize to [1920 x 1080] for reason 0
(E) [14:04:27.495] [000001420]: curl_easy_setop failed; option=CURLOPT_NOSIGNAL error=48
(E) [14:04:27.495] [000001420]: curl_easy_setop failed; option=CURLOPT_DNS_CACHE_TIMEOUT error=48
(E) [14:04:27.495] [000001420]: curl_easy_setop failed; option=CURLOPT_MAXAGE_CONN error=48
(E) [14:04:27.495] [000001420]: curl_easy_setop failed; option=CURLOPT_SSLCERTTYPE error=48
(E) [14:04:27.495] [000001420]: curl_easy_setop failed; option=CURLOPT_SSL_CTX_FUNCTION error=4
(E) [14:04:27.495] [000001420]: curl_easy_setop failed; option=CURLOPT_SSL_CTX_DATA error=4
(I) [14:04:27.498] [000029908]: RENDERING - Finished compositor resize to [1920 x 1080] for reason 0
(I) [14:04:27.595] [000001300]: UI Async loading data:ui\intro\pages\IntroVideoPage.xaml
(I) [14:04:27.657] [000001300]: Movie Manager – No movies with locale [no] exist on disk. Switching to fallback locale [en].
(I) [14:04:28.177] [000023636]: Created new xbox live context
(I) [14:04:28.178] [000029164]: subscribe to notifications success
(E) [14:04:28.384] [000001420]: curl_easy_setop failed; option=CURLOPT_NOSIGNAL error=48
(E) [14:04:28.384] [000001420]: curl_easy_setop failed; option=CURLOPT_DNS_CACHE_TIMEOUT error=48
(E) [14:04:28.384] [000001420]: curl_easy_setop failed; option=CURLOPT_MAXAGE_CONN error=48
(E) [14:04:28.384] [000001420]: curl_easy_setop failed; option=CURLOPT_SSLCERTTYPE error=48
(E) [14:04:28.384] [000001420]: curl_easy_setop failed; option=CURLOPT_SSL_CTX_FUNCTION error=4
(E) [14:04:28.384] [000001420]: curl_easy_setop failed; option=CURLOPT_SSL_CTX_DATA error=4
(E) [14:04:28.808] [000001300]: XAsyncGetStatus, failed. Error code: -2147024891
(I) [14:04:28.834] [000029908]: RENDERING - new resize requested [1920, 1080] reason [3]
(I) [14:04:28.834] [000029908]: RENDERING - Starting compositor fullscreen transition [1]
(I) [14:04:28.922] [000029908]: RENDERING - Finished compositor fullscreen transition [1]
(I) [14:04:28.922] [000029908]: RENDERING - Compositor resize requested via resize event
(I) [14:04:28.922] [000029908]: RENDERING - Starting compositor resize to [1920 x 1080] for reason 3
(I) [14:04:28.931] [000029908]: RENDERING - Finished compositor resize to [1920 x 1080] for reason 3
(F) [14:04:29.393] [000030024]: Fatal Error: CRT Invalid Parameter passed to unknown function.
(F) [14:04:29.394] [000030024]: – FATAL EXIT –
Fatal Error: CRT Invalid Parameter passed to unknown function.
(I) [14:04:29.397] [000030024]: D3DLOG Begin
(I) [14:04:29.397] [000030024]: D3DLOG End

5 Likes
2

also been getting this crashing playing multiplayer very frequent after season 5 update

3 Likes
3

I’ve been crashing once every 4 games now with the rollout of season 5… NO explanation, no age up… just in the middle of the game, it crashes. Very annoying…

2 Likes
4

Same thing for me and my friend.

2 Likes
5

yeah me too since season 5 i played around 35 games of team ranked and crashed around 6 times already leading to a loss. also enemy players had similar stuff seems like where one will drop without a reason, its not like he was losing or smth. sometimes it happens on age up, but 4 times out of 6 has been random. only 2 times on aging up.

1 Like
6

i ALSO HAVE SAME pROBLEM

2 Likes
7

I am crashing as well. I Specifically receive de-sync error on volcanic island map.

1 Like
8

after the hotfix that supposed fixed the crashing on age up, i just crashed again on age up.
No mods here except royal rumble. lets hope for a proper fix on the 20th of July update.

9

Update 20th July: The latest update did not help one bit. I stil have the same problem as before. The game is unplayable, I cannot finish a single game of Aoe4. I have built a completely new computer now, in the hopes that this was related to my own laptop, but no, even with my new desktop I have the same problem with crashing to desktop mid/late game.

Specs on my new computer:

  • Intel i5-13600KF
  • Nvidia GeForce RTX 4070 Ti
  • 32 GB DDR5 RAM
  • Windows 11 Pro (22H2 build 22621.2134)
  • Game installed from Xbox app, Game Pass

Log file:

(I) [18:19:44.051] [000025220]: Local user MinDelay=[41ms], MaxDelay=[101ms], AvgDelay=[83ms], minRTT[49ms], maxRTT[169ms], avgRTT[110ms]
(I) [18:19:47.005] [000023340]: MessageCounts: inval=0/0, seek=0/0, join=0/0, ichk=0/0, sk_r=0/0, deny=0/0, Padd=0/0, Pdel=0/0, drop=0/0, data=554/0, mdat=487/974, voip=0/0, rchk=0/0, nudg=0/0, Thdr=0/0, Peer=0/0, PPrx=0/0, ping=0/0, Pfrg=0/0, rely=0/0, lb_p=6/4, lb_c=0/0, cast=0/0, cdat=430/0, sorq1=0/0, sorp=0/0, acto=0/0, spob=0/0, sorq2=0/0, setp=0/0, actr=0/0, lsim=0/0, rlbc=0/0, rlbc2=0/0, endg=0/0
(I) [18:19:53.259] [000025220]: [PlayFab] Checking Xbox permissions now
(I) [18:19:53.259] [000025220]: [PlayFab] localXuid = 2533274830675315
(I) [18:19:53.259] [000025220]: [PlayFab] m_platformAccountID = 2533274830675315
(I) [18:19:53.259] [000025220]: The other client is an Xbox player
(I) [18:19:53.734] [000025220]: Xbox permission batch call completed.
(I) [18:19:53.734] [000025220]: Checking if this client has permissions to talk to remote ID 2535414627676730
(I) [18:19:53.734] [000025220]: The other client is an Xbox player
(I) [18:20:04.360] [000025220]: [PlayFab] Checking Xbox permissions now
(I) [18:20:04.360] [000025220]: [PlayFab] localXuid = 2533274830675315
(I) [18:20:04.360] [000025220]: [PlayFab] m_platformAccountID = 2533274830675315
(I) [18:20:04.360] [000025220]: The other client is an Xbox player
(I) [18:20:04.785] [000025220]: Xbox permission batch call completed.
(I) [18:20:04.785] [000025220]: Checking if this client has permissions to talk to remote ID 2535414627676730
(I) [18:20:04.785] [000025220]: The other client is an Xbox player
(I) [18:20:05.051] [000025220]: Local user framerate is [71.714142]
(I) [18:20:05.051] [000025220]: Local user MinDelay=[41ms], MaxDelay=[101ms], AvgDelay=[81ms], minRTT[48ms], maxRTT[169ms], avgRTT[110ms]
(I) [18:20:15.451] [000025220]: [PlayFab] Checking Xbox permissions now
(I) [18:20:15.451] [000025220]: [PlayFab] localXuid = 2533274830675315
(I) [18:20:15.451] [000025220]: [PlayFab] m_platformAccountID = 2533274830675315
(I) [18:20:15.451] [000025220]: The other client is an Xbox player
(I) [18:20:15.876] [000025220]: Xbox permission batch call completed.
(I) [18:20:15.876] [000025220]: Checking if this client has permissions to talk to remote ID 2535414627676730
(I) [18:20:15.876] [000025220]: The other client is an Xbox player
(I) [18:20:26.061] [000025220]: Local user framerate is [71.910454]
(I) [18:20:26.061] [000025220]: Local user MinDelay=[41ms], MaxDelay=[101ms], AvgDelay=[79ms], minRTT[48ms], maxRTT[188ms], avgRTT[113ms]
(I) [18:20:26.550] [000025220]: [PlayFab] Checking Xbox permissions now
(I) [18:20:26.550] [000025220]: [PlayFab] localXuid = 2533274830675315
(I) [18:20:26.550] [000025220]: [PlayFab] m_platformAccountID = 2533274830675315
(I) [18:20:26.550] [000025220]: The other client is an Xbox player
(I) [18:20:26.966] [000025220]: Xbox permission batch call completed.
(I) [18:20:26.966] [000025220]: Checking if this client has permissions to talk to remote ID 2535414627676730
(I) [18:20:26.966] [000025220]: The other client is an Xbox player
(I) [18:20:37.603] [000025220]: [PlayFab] Checking Xbox permissions now
(I) [18:20:37.603] [000025220]: [PlayFab] localXuid = 2533274830675315
(I) [18:20:37.603] [000025220]: [PlayFab] m_platformAccountID = 2533274830675315
(I) [18:20:37.603] [000025220]: The other client is an Xbox player
(I) [18:20:38.076] [000025220]: Xbox permission batch call completed.
(I) [18:20:38.076] [000025220]: Checking if this client has permissions to talk to remote ID 2535414627676730
(I) [18:20:38.076] [000025220]: The other client is an Xbox player
(F) [18:20:40.282] [000004064]: Fatal Error: CRT Invalid Parameter passed to unknown function.
(F) [18:20:40.284] [000004064]: – FATAL EXIT –
Fatal Error: CRT Invalid Parameter passed to unknown function.
(I) [18:20:40.284] [000004064]: D3DLOG Begin
(I) [18:20:40.284] [000004064]: D3DLOG End

Application crashed.

1 Like
10

For me, even after Update 8.1.185 it is randomly crashing and frightening to always getting the game closed for no reason

2 Likes
11

I have the same problem, it happens randomly while playing, there is not’ a correlation with what happens on the screen, crush and that’s it, I thought they had solved, but this and’ too frustrating

12

I 'came a doubt, you have these DLC? Now I try to turn them off, to see if it still happens

Screenshot 2023-08-26 181805
Screenshot 2023-08-26 1818051920×1080 102 KB