Game crashing in Castle Age

Age of Empires II: DE II - Report a Bug
21

I believe so. I followed the instructions you provided.

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22

This is what we need:

  • Log Example: 2020.09.02-15.08.09.txt
  • The first set of numbers is the date (2020.09.02 = YYYY.MM.DD = September 2nd, 2020)
  • The second set is the time the file was created (15.08.09 = HH.MM.SS = 3:08pm and 9 seconds)

Logs are saved at the END of a session when the client is terminated, and will usually be the last log file in the folder if you look for it immediately following a disconnect or crash.

Sorry to bother you again :slight_smile:

23

Played 3 more games and each time the game crashed and no log file was saved. I then played a game and quit before it crashed (but when it was starting to slow down). Here is the file from that game.
############################################################################## (5.8 MB)

25

############################################################################## (5.8 MB)

27

By some reason, the link was censored :frowning:
Try to send it with gofile.io please.

28

hopefully this works

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29

That was fast! Thank you so much, I will share the log with the team :slight_smile:

30

@SodaPopinski9 We could see by checking the logs that you are using a few mods, I know from your first post that you tried disabling the mods, but could you try disabling them, restarting the game and see if the issue still there?
Thanks!

31

Disabled all of the mods but the game still crashed.
2022.10.06-09.45.05.txt (704.6 KB)

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32

@SodaPopinski9 try with rollback of your GPU drivers, can you try with this version of the driver 27.20.100.9268?
Thanks!

33

Hi Felizon,

still crashed.

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34

24! have the same issueā€¦ started the same day the maintenance ocurred!

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35

Hello, I have the same issue here and noticed this on one of the logs

[rlink - error] 2022/10/09 02:35:10.147 (UTC) NetworkManagerInternal waited 5004 ms for async jobs to complete without success

[rlink - error] 2022/10/09 02:35:10.153 (UTC) CallContext::SetComplete - ExtendedError -9 for LogoutAsync. Exception ID .

[rlink - error] 2022/10/09 02:35:10.153 (UTC) LogoutAsync - response was failure: -9 We are not connected

[rlink - error] 2022/10/09 02:35:15.147 (UTC) NetworkManagerInternal waited 5000 ms for async jobs to complete without success

[rlink - error] 2022/10/09 02:35:15.192 (UTC) SockClose: socket 0/1068 failed to set linger (on,0); errno=10042 errstr=ā€˜WSAENOPROTOOPT: The option is unknown or unsupported for the specified provider or socket (see SO_GROUP_PRIORITY limitations).ā€™

[rlink - error] 2022/10/09 02:35:15.194 (UTC) user clean up called

Exiting with code 0

rlink - error, and it was from my last Skirmish match, I mean it was me against the AIā€¦

And have this on Windows Event Viewer:

Faulting application name: AoE2DE_s.exe, version: 101.102.1156.0, time stamp: 0x63045b1b
Faulting module name: ntdll.dll, version: 10.0.19041.2075, time stamp: 0x89a237de
Exception code: 0xc0000005
Fault offset: 0x000000000002faad
Faulting process id: 0x1828
Faulting application start time: 0x01d8db84785208aa
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\AoE2DE\AoE2DE_s.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 3e28ba6c-ea07-4a16-adf9-180e0229bc0b
Faulting package full name:
Faulting package-relative application ID:

37

I was able to solve the issue by downgrading the drivers of Intel Iris Xe. I followed the following instructions: How To Find a Previous Version of an IntelĀ® Graphics Driver and downgraded to a 30.xxxx version.

The problem seems to be solved.

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38

That worked for me. Thank you FavoriteKitty22 and Felizon89. Iā€™m not sure why it didnā€™t work when I rolled back to one of the 27.xxx versions but rolling back to the most recent 30.xxx version seems to avoid the problem.

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39

Awesome! Just downgraded! 14! Iā€™ll check it and let you know.
My ELO dropped from 1150 to 980 because this issue. 11 11 11 11

40

I really appreciate this! I was able to play my first ranked game since Wednesday! Thanks a lot!

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41

Game is patched, you can now also play with the latest graphics driver. (tested it right now)

42

Same thing is happening here, I reach Feudal and the game crashes. Iā€™ll try to downgrade the driver as you said, thanks!
My PC:
11th Gen Intel(R) Coreā„¢ i5-1135G7 @ 2.40GHz 2.42 GHz
RAM 16,0 GB
64 bits, x64
Intel Iris Xe Graphics

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43

Guys, thank you very much! Thanks to this thread, I managed to figure it out, although before that I had spent two days on a computer with the same configurationā€¦

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