These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.
GAME BUILD #: 66692
GAME PLATFORM: Steam
OPERATING SYSTEM: Windows 10
ISSUE EXPERIENCED
DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.
For my past 6 games the game slows, freezes, and then crashes in late feudal age or shortly after reaching castle age. This has been happening since Thursday afternoon. I have tried reinstalling the game, disabling my mods, reducing the graphics settings, and redoing the performance test but the issue continues to persist.
FREQUENCY OF ISSUE
How often does the issue occur? CHOSE ONE; DELETE THE REST!
100% of the time / matches I play (ALWAYS)
REPRODUCTION STEPS
Around the 13-18 minute mark the game slows to a crawl, freezes, and then crashes. This has happened on several different maps (arena, hidout, migration, 4-lakes) and now happens in EVERY game I play. *
Here’s the steps to reproduce the issue:
Make around 25-30 units
EXPECTED RESULT
What was SUPPOSED to happen if the bug you encountered were not present?
game is not supposed to slow/freeze/crash
IMAGE
I cannot attach a photo as once the game freezes I can’t do anything until after the game crashes.*
Have the exact same problem, no error code, nothing, the game just closes itself. Ever since the last update I haven’t been able to play 2 games in a row
And I also found out why. Open your task manager during your game and you will see how your gpu memory will constantly running fuller and fuller till its completely full (see picture)
. THEN it slows down and crashes (exactly as you also described it).
I’m in contact with the support, but right now its more like “did you try reinstall your game? - did you check your internet connection?”
I tried another thing with truning V-Synch off, but also didnt help. When I found a solution I let you know, but in my oppinion it must have to do something with the last update, because my game ran smoothly for half a year and now I having the same issue starting exactly at the same time as the guy who opened this thread.
The same thing is happing with my computer and the memory. And it has nothing to do with the internet as it also happens when I play the AI offline… the memory usage keeps increasing until the game dies. sometimes I get a “memory write” error from my system, other times it just dies w/o any error, but it ALWAYS dies.
Thanks for the report! I have made a ticket on this issue.
Is this issue happening only in multiplayer, or also in single player?
In order to get to the root of this asap, could you guys send to us the minidumps (.mdmp) that correspond to the day where this happened? Those could be found here:
GAME INFORMATION
These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.
