Game crashing, insane ram usage after win 10 update

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • **GAME BUILD 10.12.43871.0
  • GAME PLATFORM: Microsoft Store
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

memory leak(probably?), since the last windows update, crashes game.
so windows just gave me a notification today to restart my PC for an update, which I did.
however after the update was done, It was the Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 20H2 for x64 based systems (KB5004331).
what happens: i open the game, all is fine, ram usage goes up to 4,5 gigs while booting but that’s normal in ms store games, cutscene plays, no problemo, menu pops up, and after around 4-5 seconds (to clarify, this is still in the menu) the game crashes, only shows 200 MB memory usage in task manager (which is much lower than normal in the menu) but somehow my entire 32gb ram is filled to the brim, while there are no other applications according to task manager using up a large amount of memory.

what I’ve tried:
-reinstall game
-repair game
-check for updates
-speedrun into skirmish menu to change civ and home city
-update ms c++ stuff

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. install Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 20H2 for x64 based systems (KB5004331).
  2. start game
  3. have game crash and ram full.

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

a booting game

:arrow_forward: IMAGE

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:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe3Ysav) or GAME RECORDING (.aoe3Yrec) of the match where you encountered the issue. Link it below if using an external file service.

1 Like

so i’ve found a (less than ideal) workaround.
-start game and wait for aoe3 banner
-turn off internet
-wait for game to start, wait for at least 10 seconds without internet in menu
-turn on internet
-no crash anymore, but DLC cannot be used.

I think the problem might be with xbox login or just general ms store licence verification since the update rather than the game having a problem.

1 Like

one time i had this problem that the ms game save sync popup was actually blocking the game from starting, and i wasnt able to click it because it was behind the game, and i could not switch to it anyhow. i was only able to see the popup when i killed the game from my task manager