Game doesn't launch

:play_button: GAME INFORMATION

:backhand_index_pointing_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: latest
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 10

:play_button: ISSUE EXPERIENCED

:backhand_index_pointing_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.

Game doesn’t launch, after I click play on steam, it goes green for a moment but then nothing pops up and the game doesn’t launch

:play_button: FREQUENCY OF ISSUE

:backhand_index_pointing_down: How often does the issue occur? CHOSE ONE; DELETE THE REST !

  • 100% of the time / matches I play (ALWAYS)

:play_button: REPRODUCTION STEPS

:backhand_index_pointing_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptiv e!

Launch game

:play_button: EXPECTED RESULT

:backhand_index_pointing_down: What was SUPPOSED to happen if the bug you encountered were not prese nt?

Game launching

:play_button: IMAGE

:backhand_index_pointing_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the prob lem.

:play_button: GAME FILES (SAVE / RECORDING)

:backhand_index_pointing_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file ser vice.

It gets to this point and then the stop button turns green again

Good day,

I am experiencing the exact same issue as you have described here with windows 11. I have tried the following with no success thus far :

  • verified game files
  • Uninstall and reinstalled the game
  • Reinstalled to another drive
  • Set to “Run as Administrator” under Compatibility mode
  • Ensured that no programs with overlays are running
  • disabled overlay under steam setting
  • Updated video drives and ensured latest microsoft redistributable c++ are installed

can you guys upload your last log txt file

If you mean the one found in C:\Users\USERNAME\Games\Age of Empires 2 DE\logs then there are no recent logs there sadly

In my experience, A folder is created in the logs directory when you attempt to launch but there are no files in the folder

Bumping this because the game is still unplayable for me..

Checked the crash and this was the result
Faulting application name: AoE2DE_s.exe, version: 101.103.48086.0, time stamp: 0x6a2ab203 Faulting module name: MSVCP140.dll, version: 14.14.26405.0, time stamp: 0x5ac5b295

I then reinstalled the Microsoft Visual C++ Redistributables and the game now works. Sharing in case people have similar issue. :slight_smile: