Game doesn't launch

Age of Empires II: DE II - Report a Bug
1

:play_button: GAME INFORMATION

:backhand_index_pointing_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: latest
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 10

:play_button: ISSUE EXPERIENCED

:backhand_index_pointing_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.

Game doesn’t launch, after I click play on steam, it goes green for a moment but then nothing pops up and the game doesn’t launch

:play_button: FREQUENCY OF ISSUE

:backhand_index_pointing_down: How often does the issue occur? CHOSE ONE; DELETE THE REST !

  • 100% of the time / matches I play (ALWAYS)

:play_button: REPRODUCTION STEPS

:backhand_index_pointing_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptiv e!

Launch game

:play_button: EXPECTED RESULT

:backhand_index_pointing_down: What was SUPPOSED to happen if the bug you encountered were not prese nt?

Game launching

:play_button: IMAGE

:backhand_index_pointing_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the prob lem.

:play_button: GAME FILES (SAVE / RECORDING)

:backhand_index_pointing_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file ser vice.

2

resim
resim948Ă—516 462 KB

It gets to this point and then the stop button turns green again

3

Good day,

I am experiencing the exact same issue as you have described here with windows 11. I have tried the following with no success thus far :

  • verified game files
  • Uninstall and reinstalled the game
  • Reinstalled to another drive
  • Set to “Run as Administrator” under Compatibility mode
  • Ensured that no programs with overlays are running
  • disabled overlay under steam setting
  • Updated video drives and ensured latest microsoft redistributable c++ are installed
4

can you guys upload your last log txt file

5

If you mean the one found in C:\Users\USERNAME\Games\Age of Empires 2 DE\logs then there are no recent logs there sadly

6

In my experience, A folder is created in the logs directory when you attempt to launch but there are no files in the folder

7

Bumping this because the game is still unplayable for me..

8

Checked the crash and this was the result
Faulting application name: AoE2DE_s.exe, version: 101.103.48086.0, time stamp: 0x6a2ab203 Faulting module name: MSVCP140.dll, version: 14.14.26405.0, time stamp: 0x5ac5b295

I then reinstalled the Microsoft Visual C++ Redistributables and the game now works. Sharing in case people have similar issue. :slight_smile: