Game freezes when trying to load campaign save

[meepItOut]

GAME INFORMATION

^{These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.}

• GAME BUILD #: Cannot view because dialog is covering it
• GAME PLATFORM: Microsoft Store
• OPERATING SYSTEM: Windows 10 (Xbox)

ISSUE EXPERIENCED

^{*DESCRIBE THE ISSUE IN DETAIL (below).
My save games often fail to load. Whether selecting ‘Continue’ or ‘Load Game’ from the main menu, AOE takes a very long time to respond.}

Often when trying to do this the game will freeze entirely.

FREQUENCY OF ISSUE

^{How often does the issue occur? CHOSE ONE; DELETE THE REST!}

• 50% of the time / matches I play (FREQUENTLY)

REPRODUCTION STEPS

^{*List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves…}

Here’s the steps to reproduce the issue:

1. Open AOE app on Xbox, having at least one saved campaign file
2. Try loading save file using ‘Continue’ or ‘Load Game’ options

EXPECTED RESULT

^{What was SUPPOSED to happen if the bug you encountered were not present?}

Save file loads successfully

IMAGE

^{ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.}

Imagine a frozen image of the main menu, it would serve no purpose for me to go back and try triggering the bug again

GAME FILES (SAVE / RECORDING)

^{Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.}

• I can’t even give this because the bug occurs so often when trying to select Load Game

[Felizon89]

Hi @meepItOut
Can you try disbling all your mods and restarting the game? Thank you.

[meepItOut]

Hi, no mods are installed and I’ve restarted the game already

[Felizon89]

Are these saved games previous to the latest update?Can you send me one of these files? You can use gofile.io

[meepItOut]

Not all of them are pre-update, I have one that is post-update where this has been occurring. I’m not sure how I can get save files from Xbox for you? Suppose I could google around

[meepItOut]

Forgot to mention, but the issue didn’t start until after the latest update. Attaching screen including the build number