Game freezes with "AoE2DE.exe is not responding"

[CaptainMuon]

GAME INFORMATION

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• GAME BUILD #: 101.101.46295.0.0
• GAME PLATFORM: Microsoft Store
• OPERATING SYSTEM: Windows 10 (20H2, Build 19042.928)

ISSUE EXPERIENCED

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In multiplayer, the game often freezes. I can move the cursor, and the music continues, but I cannot select anything or scroll. If I click, the screen turns white and I get a message that translates to “AoE2DE.exe is not responding”. This can happen after a few minutes, or an hour, or not at all.

FREQUENCY OF ISSUE

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• 50% of the time / matches I play (FREQUENTLY)

REPRODUCTION STEPS

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I am not able to trigger it. It happens randomly after some time of multiplayer play.

EXPECTED RESULT

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The game doesn’t crash.

IMAGE

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GAME FILES (SAVE / RECORDING)

^{Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.}

• https://1drv.ms/u/s!AqjF-f-Ew2JxxRpJYdBDJvKH-b6f?e=j4b5um

[HestiaAoE]

This also happened to me in a ranked game today, except I don’t get a popup saying the game is not responding, but the game just doesn’t respond to any keyboard/mouse input. Outrageous!

https://drive.google.com/drive/folders/1P-YX77qEWN6vadHWsF646INYD05tNwZO?usp=sharing

[SlenderBadger98]

This never happened to me beofore, and I always use the same computer. Something’s wrong with the game. It freezes, and does not respond. I’m on a low-end, but that doesn’t change the fact that previously, the game did not freeze at all

[SlenderBadger98]

Happened to me both in a campaign (Lords of the West), as well as in a custom match against the AI.