Game freezing after latest patches

Age of Mythology: Retold Report a Bug
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  • Game Version: 18.33318

  • Platform: Steam

  • Operating System: Windows 10

After the last patch or two, the game has been freezing when playing skirmish matches. Sometimes less than a second, sometimes several seconds. No changes have been made to game settings or the PC it’s been running on.

The freezes seem to be triggered by specific events such as completing a titan gate, entering a large battle, etc. and they don’t cause crashes.

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Hello @EricGonzalezM - thank you for bringing this up to our attention. If you have a level where this happens more consistently, could you please open a ticket in our Customer Support site, and include your dxdiag along with any more specifics around how to make it happen. We are tracking this, but having more data always makes fixes easier to find and validate.

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Sure thing. Will do.

Thanks

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@v-dpino: I’ll open the ticket but wanted to pinpoint the trigger before. I managed to reproduce the freezes/stutters pretty consistently. Thought it was worth stating the steps here in case someone else wants to test:

  1. Start a skirmish match 1v1 against the Balanced AI (Titan difficulty).
  2. Play normally but try to get to the late game (Age IV - 30+ min)
  3. Construct several temples (may need to build several TCs too).
  4. The more temples you build, the longer the freezes (as soon as the temple is completed).
  5. There will be a point where the game crashes to desktop if the game hangs for too long.

The above is very specific and it may happen in other game modes besides skirmish or vs more AI/players, or there could be other triggers besides building temples, but this is a good way to see it happen. I played as the Greeks BTW.

System:
Intel i9 9900KF
AMD Radeon 6800XT
32Gb RAM
NVMe drive

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Super - this is great for repro steps. We’ll get this added and thank you for the ticket!