Game halts/freezes looks like lost connection

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD#:6958215 ######
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

The game

  1. The game in progress first stuck for 1~3 sec
  2. Then all the units, animals, animation stop moving; chat won’t work, hitting Enter can give you the chatbox but your messages won’t be sent (at least from my side, I don’t see the message gets printed on the screen); but I can scroll the screen and open menu.
  3. I have no choice but quit the current game, then I enter the multiplayer lobby browser again, now the list has no games at all but “No games matching those parameters found” while I have all parameter set as “Any”
  4. Have to exit the game and reopen.
  5. I made sure that the network connection was good.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 25% of the time / matches I play (SOMETIMES)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Play online multiplayer unranked game, usually 3v3 or 4v4, black forest.
  2. Enter the game and play as usual and just wait and see.

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?
If the bug not present, the game will continue as usual.

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.