Game not starting might causes issues in the future. Please fix

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: V. 100.12.30181.0
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

When I try to queue up for a ladder game it gets stuck in the loading screen after it has found a game.
This causes the following.
If you close the game it counts as a lose for you.
If you wait you got 2 options
Wait for long hours The other day I let it wait for 2 hours and nothing.
Or it says player disconnected.

:arrow_forward: FREQUENCY OF ISSUE

  • 50% of the time / matches I play (FREQUENTLY)

:arrow_forward: REPRODUCTION STEPS

Here’s the steps to reproduce the issue:

  1. Start AOE3
  2. Go to multiplayer
  3. Start a ranked game

:arrow_forward: EXPECTED RESULT

There is a photo of what happened and also I recorded it so you may experience it


Please devs look into this it gets really frustrating. This happens on a daily basic