Game not starting

[Tharkun221]

GAME INFORMATION

^{These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.}

• GAME BUILD #: ######
• **GAME PLATFORM:**Microsoft Store
• OPERATING SYSTEM: Windows 10

ISSUE EXPERIENCED

^{DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.}
Can’t open game. Get a message: “Check the Windows Store for more info about Age of Empires II: Definitive Edition.” Went to store and updated all apps–still not working. Hit play from store window and get same message. Tried click reinstall–button goes grey and takes long time to get to another message about "will install in default location, but it freezes there.
The game was working ok before,this is something new.

FREQUENCY OF ISSUE

^{How often does the issue occur? CHOSE ONE; DELETE THE REST!}

• 100% of the time / matches I play (ALWAYS)

REPRODUCTION STEPS

^{List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!}

Here’s the steps to reproduce the issue:

1. Click the games icon or hit play from store
2. get the message: Check the Windows Store for more info about Age of Empires II: Definitive Edition.

EXPECTED RESULT

^{What was SUPPOSED to happen if the bug you encountered were not present?}
Game should start loading

IMAGE

^{ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.}

GAME FILES (SAVE / RECORDING)

^{Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.}

[IvanHCastro]

Hi @Tharkun221

This is not an issue of the game, as you stated in the message, the problem is with Windows Store.

Whenever you get an error message, the best is to google it for more information. For example in this case, when you google it, you will find an article on the official website with steps to follow:
Microsoft Store: Clicking ‘Install’ or ‘Play’ redirects to the Microsoft Gaming Services app rather than downloading or launching the game

If these steps don’t work, please contact Microsoft support as this is an issue from their platform.

[Tharkun221]

Thank you for the reply. Yes I thought so.

To anyone reading this take my hard earned advice and do not buy the Microsoft Store version of the game, definitely buy the Steam version instead. I own both. Bought the Steam version after much frustration with the store version.

Have had various problems with store updates, login in to xbox (game doesn’t run without it), etc. Plus it’s hard to mod the Ui for example because it forces you to install in a protected (and hidden) folder that’s very hard to edit. Also Capture Age and PUPs don’t work with the MS store version. The Steam version just works, no problems or restrictions!