I Downloaded AoE III DE with the Xbox app using my game pass subscription. When I then launch the game it shows the small jpeg loading screen and it stays there indefinitely using no resources on cpu or disk usage.
Here’s what I already tried :
Launch the app in admin mode
Uninstall/reinstall
Move the game on another drive (SSD)
updated my GTX 1080 drivers
install the latest C++ visual studio drivers
If anyone could help me to launch this game I’ll be very grateful.
I am having the exact same issue and I came here hoping to find a fix but it seems like I’m out of luck.
I tried all the options in the link above and nothing worked so I logged a support request.
Yes, just like @Kuberan92 here, I tried everything on this link but no change in sight. I guess I’ll wait for the next patch and see if it solves anything.
Does anyone have any insight as to when the new patch is coming out? Is there any other way to play the game or download a previous version? Just bought the game…
Same issue here, tried everything possible to fix. Contacted supported and currently back and forth with them. The problem is it doesn’t even crash, there’s no error in the logs or DXDIAG either.
I used ProcessMonitor to see what the exe is doing and it seems its in a loop going through the same registry entries over and over again and explained that to the support person contacting me.
No reply since, but this has to be a widespread issue as there are a lot of reports on the store reviews with the exact same issue. Unfortunately as no error is being logged its hard to tell what the problem is, but due to the looped registry entries having to do with Xbox Sign in and “Tokens” I assume the app is having problems verifying / connecting to the Xbox app and just doesn’t launch. That’s my guess anyway.
During my exploration of a fix, this is the only error message I got.
error -2015294512
I got it when trying to use a different user account other than my admininstrator account hopefully they can find a fix soon. I just got the game also.
How often do they put out patches for the game to fix issues??? Seems like this has been going on awhile now. Been having issues with AOE2 as well with it crashing mid game and AOE3 doesn’t even open
I got mine to work, I changed to a newer xbox profile as I got another sub of game pass with a new account (AoE III : DE wasn’t working on the new account) I went back to my old xbox account and the game started working.