Game repeatedly crashing

Age of Empires II: DE II - Report a Bug
1

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 73855
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:point_down: Game repeatedly crashing roughly 20 minutes into the game, doesn’t happen every time but has happened 3 out of the last 8 or so in the past few days.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 50% of the time / matches I play (FREQUENTLY)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Enter a 4v4 random map game
  2. Play a normal game (has happened on arena, oasis, etc.)
  3. Sometime around 15-25 minutes into the game (mid-late castle) it drops. Usually I’m just clicking economy when it happens, not in battle.

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

I wouldn’t get kicked out of the game.
MP Replay v101.102.8319.0 #(73855) @2023.01.04 164427 (1).aoe2record (2.4 MB)
MP Replay v101.102.8319.0 #(73855) @2023.01.03 163842 (6).aoe2record (1.9 MB)

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

2

Game crashed again this time not even before the game started, it was in loading screen
MP Replay v101.102.8319.0 #(73855) @2023.01.04 184444 (2).aoe2record (870.3 KB)
, seems to only happen in 4v4 not 3v3

3

Hi @TopCommando
Can you disable your mods and restart the game after that? This issue can be caused by an outdated mod.
Thanks for the report :slight_smile:

4

Thanks will try. Can a warning notice be made for people experiencing crashes that also have outdated mods?

5

Okay, I’ll delete my entire file with mods and see if it works since 100% of my games have been crashing today in CBA Requiem every time I hit the next age.

Test 1 after deleting all mods: succes. Completed an entire game.
Test 2: success.
Test number 3: success.

7

If the game generated minidumps during these crashes, these could be very helpful for us to track the root of the issue, you can find them here: C:\Users\USER\Games\Age of Empires 2 DE\logs