Game simply doesn't launch

[beedoo]

Hello, just reinstalled my PC, from scratch (new SSD disk) and installed only Xbox App Beta, AEO II DE, and the graphic extension pack. The game was able to launch once, since I rebooted, same behavior, it crashes during the splashscreen with the following logs:

Initializing Time System
Initializing Command Line
Constant Logging is OFF
Verbose Logging is OFF
Startup is being logged
Age of Empires II DE start at 2020-03-05T16:33:09.745Z
Build version: 101.101.35584.0
Build config: Final Test XBL D3D11, built on WE-BuildBox-01, at 2020-02-25T01:21:24
DirectX Setup is being logged
Initializing Performance Profiler
Gathering System Information
Processor architecture: x64 (AMD or Intel) type 86/x64
Processor level 6, revision 10759
Number of processors = 8
Multi core processor #0, efficiency class 0, 1 groups
 Processor group 0, affinity 0x3
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x3, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x3, group=0
 L2 unified cache: line size=64 bytes, size=262144 bytes, affinity=0x3, group=0
 L3 unified cache: line size=64 bytes, size=8388608 bytes, affinity=0xff, group=0
Multi core processor #1, efficiency class 0, 1 groups
 Processor group 0, affinity 0xc
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc, group=0
 L2 unified cache: line size=64 bytes, size=262144 bytes, affinity=0xc, group=0
Multi core processor #2, efficiency class 0, 1 groups
 Processor group 0, affinity 0x30
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x30, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x30, group=0
 L2 unified cache: line size=64 bytes, size=262144 bytes, affinity=0x30, group=0
Multi core processor #3, efficiency class 0, 1 groups
 Processor group 0, affinity 0xc0
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc0, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc0, group=0
 L2 unified cache: line size=64 bytes, size=262144 bytes, affinity=0xc0, group=0
NUMA Node #0
Group max: 1, active groups: 1
 Group #0, 8/8 active processors, affinity mask:0xff
Total physical memory is 16.000 GB
Maximum system memory: 15.965 GB currently available:12.014 GB
Page file size: 18.840 GB currently available:13.723 GB
Maximum virtual memory: 16383.999 GB currently available:16383.999 GB extended currently available:0.000 GB
Primary display resolution is 1920x1080, desktop size is 1940x1100
Graphics Adapter Name: NVIDIA GeForce GTX 970
Adapter LUID: 00000000:00008822
Vendor: 4318 device ID:5058 subsys ID:828380258 rev:161
Dedicated VRAM: 4043.50 MB
Dedicated system RAM:   0.00 MB
Shared RAM: 8174.43 MB
System has no battery
Battery saver is OFF
Benchmark quad write: 1.755967 milliseconds ==  13667.68 MB/s
Benchmark fast write: 1.745900 milliseconds ==  13746.49 MB/s
Benchmark slow write: 1.744033 milliseconds ==  13761.21 MB/s
CPU rating: 17746.5, GPU rating: 4043.5
Checking graphics driver version
Found graphics driver info:
Driver for:NVIDIA GeForce GTX 970 by: NVIDIA
Internal driver version: 26.21.14.3200
User driver version: 432.00
Driver date: 7-24-2019
Initializing Telemetry Manager
Initializing Time System
Setting Up Systems
Initializing Registry Options
Setting Program Defaults
Setting up main window
Initializing Reflect
Register Classes
Initializing Speech Synthesis
Initializing Achievement Manager
Initializing UI Widget Manager
Initializing Campaign File Type
Initializing SP Savegame File Type
Initializing MP Savegame File Type
Initializing Random Map File Type
Initializing Random Map Group Manager
Initializing Scenario File Type
Initializing Wwise Manager
Initializing Civilization
Initializing Error Handler
Initializing File System
Initializing DLC Manager
Initializing XBL System
Initializing Tool Manager
Initializing Mod Manager
Initializing Loggg System
Initializing Time System
Initializing UI System
Initializing Additional Options
Initializing Localization Manager
Exception type 0xc0000005 occurred at 00007ff6eeb2258f
Writing out log

I don’t have any “age2_x1\logs” in my user AppData folder…
Any idea?

EDIT : removing the enhenced graphic pack solve the problem. The logs suggests that there is a localization issue with the add-on. My PC is running fr-FR culture. Thanks.

[Alivilly]

I have noticed the same problem happenning after Enhanced Graphic packs installation. I have installed and uninstalled the game and graphich packs 4 times and now I am fed up… I am soo cold to play Aoe 2 now!!

Can anybody tell me how to fix this problems ? othewise it is really silly to play the game with out graphic packs . Please!!!

[JakeCherry97]

@beedoo

0xc0000005

Temporary fix is to go to settings of the app and reset it.

[Alivilly]

Yes But everytime it is going to take time forn sync of the game saved data. it is annoying.

[Pommfriedel]

Does not work for everyone. Me for example.

[Alivilly]

I have found a temprorarly solution if you do not want to reset the game. Just unselect the enhanced graphic from settings before close the game .

[RumataEstorish]

I’m very disappointed with developers team! It’s awful you don’t fix this bugs. Worst developers ever

[AbstruseUser97]

Same error here (Initializing Localization Manager, Exception type 0xc0000005 occurred at … ), though not using Graphics Enhanced Pack at all. Tried every workaround from the forum, nothing helps so far.

[Du001]

I’m getting the same error, I have played normally today but after closing the game and opening it again this issue started and now I cant play, I restarted my pc several times already.

Initializing Time System
Initializing Command Line
Constant Logging is OFF
Verbose Logging is OFF
Startup is being logged
Age of Empires II DE start at 2020-04-03T03:21:35.239Z
Build version: 101.101.36202.0
Build config: Final XBL D3D11, built on WORLDSEDGE02, at 2020-03-25T11:50:24
DirectX Setup is being logged
Initializing Performance Profiler
Gathering System Information
Processor architecture: x64 (AMD or Intel) type 86/x64
Processor level 23, revision 28928
Number of processors = 12
Multi core processor #0, efficiency class 0, 1 groups
 Processor group 0, affinity 0x3
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x3, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x3, group=0
 L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0x3, group=0
 L3 unified cache: line size=64 bytes, size=16777216 bytes, affinity=0x3f, group=0
Multi core processor #1, efficiency class 0, 1 groups
 Processor group 0, affinity 0xc
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc, group=0
 L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0xc, group=0
Multi core processor #2, efficiency class 0, 1 groups
 Processor group 0, affinity 0x30
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x30, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x30, group=0
 L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0x30, group=0
Multi core processor #3, efficiency class 0, 1 groups
 Processor group 0, affinity 0xc0
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc0, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc0, group=0
 L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0xc0, group=0
 L3 unified cache: line size=64 bytes, size=16777216 bytes, affinity=0xfc0, group=0
Multi core processor #4, efficiency class 0, 1 groups
 Processor group 0, affinity 0x300
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x300, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x300, group=0
 L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0x300, group=0
Multi core processor #5, efficiency class 0, 1 groups
 Processor group 0, affinity 0xc00
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc00, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc00, group=0
 L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0xc00, group=0
NUMA Node #0
Group max: 1, active groups: 1
 Group #0, 12/12 active processors, affinity mask:0xfff
Total physical memory is 32.000 GB
Maximum system memory: 31.916 GB currently available:26.437 GB
Page file size: 36.666 GB currently available:29.138 GB
Maximum virtual memory: 16383.999 GB currently available:16383.999 GB extended currently available:0.000 GB
Primary display resolution is 1920x1080, desktop size is 3020x1940
Graphics Adapter Name: NVIDIA GeForce RTX 2060
Adapter LUID: 00000000:00010220
Vendor: 4318 device ID:7944 subsys ID:2257457219 rev:161
Dedicated VRAM: 5980.00 MB
Dedicated system RAM:   0.00 MB
Shared RAM: 16341.34 MB
System has no battery
Battery saver is OFF
Benchmark quad write: 4.937867 milliseconds ==  9720.80 MB/s
Benchmark fast write: 4.959867 milliseconds ==  9677.68 MB/s
Benchmark slow write: 4.874100 milliseconds ==  9847.97 MB/s
CPU rating: 15677.7, GPU rating: 5980.0
Checking graphics driver version
Found graphics driver info:
Driver for:NVIDIA GeForce RTX 2060 by: NVIDIA
Internal driver version: 26.21.14.4575
User driver version: 445.75
Driver date: 3-17-2020
Initializing Telemetry Manager
Initializing Time System
Setting Up Systems
Initializing Registry Options
Setting Program Defaults
Setting up main window
Initializing Reflect
Register Classes
Initializing Speech Synthesis
Initializing Achievement Manager
Initializing UI Widget Manager
Initializing Campaign File Type
Initializing SP Savegame File Type
Initializing MP Savegame File Type
Initializing Random Map File Type
Initializing Random Map Group Manager
Initializing Scenario File Type
Initializing Wwise Manager
Initializing Civilization
Initializing Error Handler
Initializing File System
Initializing DLC Manager
Initializing XBL System
Initializing Tool Manager
Initializing Mod Manager
Initializing Loggg System
Initializing Time System
Initializing UI System
Initializing Additional Options
Initializing Localization Manager
Exception type 0xc0000005 occurred at 00007ff703d720bf
Writing out log

And here is the log the last time it opened, the last thing i did was a benchmark test, then closed it.

Initializing Time System
Initializing Command Line
Constant Logging is OFF
Verbose Logging is OFF
Startup is being logged
Age of Empires II DE start at 2020-04-03T01:51:10.216Z
Build version: 101.101.36202.0
Build config: Final XBL D3D11, built on WORLDSEDGE02, at 2020-03-25T11:50:24
DirectX Setup is being logged
Initializing Performance Profiler
Gathering System Information
Processor architecture: x64 (AMD or Intel) type 86/x64
Processor level 23, revision 28928
Number of processors = 12
Multi core processor #0, efficiency class 0, 1 groups
 Processor group 0, affinity 0x3
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x3, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x3, group=0
 L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0x3, group=0
 L3 unified cache: line size=64 bytes, size=16777216 bytes, affinity=0x3f, group=0
Multi core processor #1, efficiency class 0, 1 groups
 Processor group 0, affinity 0xc
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc, group=0
 L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0xc, group=0
Multi core processor #2, efficiency class 0, 1 groups
 Processor group 0, affinity 0x30
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x30, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x30, group=0
 L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0x30, group=0
Multi core processor #3, efficiency class 0, 1 groups
 Processor group 0, affinity 0xc0
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc0, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc0, group=0
 L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0xc0, group=0
 L3 unified cache: line size=64 bytes, size=16777216 bytes, affinity=0xfc0, group=0
Multi core processor #4, efficiency class 0, 1 groups
 Processor group 0, affinity 0x300
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x300, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x300, group=0
 L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0x300, group=0
Multi core processor #5, efficiency class 0, 1 groups
 Processor group 0, affinity 0xc00
 L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc00, group=0
 L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc00, group=0
 L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0xc00, group=0
NUMA Node #0
Group max: 1, active groups: 1
 Group #0, 12/12 active processors, affinity mask:0xfff
Total physical memory is 32.000 GB
Maximum system memory: 31.916 GB currently available:22.020 GB
Page file size: 65.811 GB currently available:13.200 GB
Maximum virtual memory: 16383.999 GB currently available:16383.999 GB extended currently available:0.000 GB
Primary display resolution is 1920x1080, desktop size is 3020x1940
Graphics Adapter Name: NVIDIA GeForce RTX 2060
Adapter LUID: 00000000:00010343
Vendor: 4318 device ID:7944 subsys ID:2257457219 rev:161
Dedicated VRAM: 5980.00 MB
Dedicated system RAM:   0.00 MB
Shared RAM: 16341.34 MB
System has no battery
Battery saver is OFF
Benchmark quad write: 5.001566 milliseconds ==  9596.99 MB/s
Benchmark fast write: 5.341700 milliseconds ==  8985.90 MB/s
Benchmark slow write: 5.238467 milliseconds ==  9162.99 MB/s
CPU rating: 14985.9, GPU rating: 5980.0
Checking graphics driver version
Found graphics driver info:
Driver for:NVIDIA GeForce RTX 2060 by: NVIDIA
Internal driver version: 26.21.14.4575
User driver version: 445.75
Driver date: 3-17-2020
Initializing Telemetry Manager
Initializing Time System
Setting Up Systems
Initializing Registry Options
Setting Program Defaults
Setting up main window
Initializing Reflect
Register Classes
Initializing Speech Synthesis
Initializing Achievement Manager
Initializing UI Widget Manager
Initializing Campaign File Type
Initializing SP Savegame File Type
Initializing MP Savegame File Type
Initializing Random Map File Type
Initializing Random Map Group Manager
Initializing Scenario File Type
Initializing Wwise Manager
Initializing Civilization
Initializing Error Handler
Initializing File System
Initializing DLC Manager
Initializing XBL System
Initializing Tool Manager
Initializing Mod Manager
Initializing Loggg System
Initializing Time System
Initializing UI System
Initializing Additional Options
Initializing Localization Manager
Initializing Font Manager
Initializing Terrain
Initializing Game Version Manager
Initializing FPS Control
Initializing Difficulty
Initializing Game Mode
Initializing Player Profile Manager
Initializing Update Manager
Initializing Panel System
Initializing Screen Stack
Initializing Sync Logger
Initializing Random Manager
Initializing Network speed Data
Active Launch Options: none
Initializing Game
Setting up graphics
Setting up mouse
Setting up screen
Setting up chat
Setting up comm handler
Setting version info: app = 36202 data = 0 mod = 0 version = 56950784
Setup mod manager
Setup post mod manager
Installing modded languages
Opening resource packages
Setting up palettes
Setting up shapes
Setting up save map area
Setting up sound system
Setting up screen resolution
Available resolutions:3840x2160, 1920x1080, 1680x1050, 1600x1024, 1600x900, 1440x900, 1366x768, 1360x768, 1280x1024, 1280x960, 1280x800, 1280x768, 1280x720, 1152x864, 1024x768
Recommended settings:
 resolution: 1920 x 1080
 downscale percentage = 100
 high-resolution assets = YES
 antialiasing = YES
 fog = YES, animatedFogBorder = YES
 edge-blur = YES
 bloom = YES
 vsync = NO
File System Ready
Launching intro video AOEIIDE_TITLEVIDEO
Setting up video system
Opening video
Setting up interface messages
Loading player profile
Setting up hotkeys
Total Initialization Time: 13296 ms
Running Game
Total Texture Load Time: 0 ms
Closing video
Loading player profile
Setting up hotkeys
Loading player profile
Setting up hotkeys
Flushing pending telemetry events
Terminating Game normally
Terminating UI Widget Manager
Terminating Network speed Data
Terminating Random Manager
Terminating Sync Logger
Terminating Screen Stack
Terminating Panel System
Terminating Update Manager
Terminating Player Profile Manager
Terminating Game Mode
Terminating Difficulty
Terminating FPS Control
Terminating Game Version Manager
Terminating Terrain
Terminating Font Manager
Terminating Localization Manager
Terminating Additional Options
Terminating UI System
Terminating Time System
Terminating Loggg System
Terminating Mod Manager
Terminating Tool Manager
Terminating XBL System
Terminating DLC Manager
Terminating File System
Terminating Error Handler
Terminating Scenario File Type
Terminating Random Map Group Manager
Terminating Random Map File Type
Terminating MP Savegame File Type
Terminating SP Savegame File Type
Terminating Campaign File Type
Terminating Civilization
Terminating Wwise Manager
Terminating Speech Synthesis
Terminating Achievement Manager
Terminating Command Line
Terminating Reflect
Terminating Registry Options
Exiting with code 0

[FosterBubble293]

me pasa lo mismo, es una pesadilla, yo ni siquiera reiniciando la configuración logro abrirlo.
alguien ya encontró alguna solución?

[renizzer]

@JexBall @GMEvangelos I’m having the same problem here with the latest version from Steam on Windows10. However, mine crashes at:
Initializing Network speed Data
Exception type 0xc0000005 occurred at 00007ff7e791e580
I tried all the usual fixes and troubleshooting steps incl. the link you posted but none of them worked for me so far. Also I can’t reset the game in Windows settings, I can only click Uninstall but the Modify is greyed out and there is no link for Advanced Options, I guess due to the Steam version? Looks like this is different for mine anyways than the workaround that worked for some ppl. Also I can’t activate/deactive a graphics pack, but also it’s not a localization problem for me I think.
Attached you can find the mdmp file. I can see the problem is in NtGetContextThread in WinDbg but don’t know the details to dig deeper on this.

2020.04.11-23.05.33.txt

AoE2DE_s.mdmp

HTH and let me know soon if there’s anything I can do to further aid troubleshooting… this is really pissing me off

[wandertraveler2]

Yea I did that, but the Enhanced Graphics pack got uninstalled so I have to download all the 25Gb and reinstall it again, that’s really paintful.

[FurtherLime7936]

AoE2DE_s.mdmp

2020.04.16-07.44.10.txt (4.6 KB)

This one is a Crash that happened after playing a good time

[ADragon8602]

Hi there! It looks like many of the issues here are related to an issue with the Enhanced Graphics Pack causing a crash on computers with a Windows Display Language not set to English. In the logs you will see “Initializing Localization Manager” just before an exception error. This is something our developers are looking into and in the meantime there are several workarounds posted here:

Windows Display Language and the Enhanced Graphics Pack prevents AoE2 from starting

As requested by GMEvangelos in this topic I split this issue into a new thread. Game Version: Build Basegame: 101.101.34793.0 Build DLC Grafics: 101.101.34055.0 Issue: After installing and enabling the Enhanced Graphics Pack on a System with the Windows Display Language Deutsch (Deutschland) (other languages like French, Korean, Dutch, Polish are affected, too), the game no longer starts. The splash screen appears for about 1-2 seconds, but then disappears. At the same time, the process of t…

If you are seeing a different error message in the logs or do not have the Enhanced Graphics Pack installed, please repost your message as a new bug. Thanks!