As requested by GMEvangelos in this topic I split this issue into a new thread.
Game Version:
- Build Basegame: 101.101.34793.0
- Build DLC Grafics: 101.101.34055.0
Issue:
After installing and enabling the Enhanced Graphics Pack on a System with the Windows Display Language Deutsch (Deutschland) (other languages like French, Korean, Dutch, Polish are affected, too), the game no longer starts.
The splash screen appears for about 1-2 seconds, but then disappears. At the same time, the process of the game also stops.
I have three log files:
- 2020.01.30-08.24.18-Working-1st-time-after-reinstall.txt (7,3 KB)
- 2020.01.30-08.25.12-Working-without-DLC-option-enabled.txt (7,3 KB)
- 2020.01.30-08.25.40-Not-Working.txt (4,8 KB)
You will find the error message in the 3rd log.
[...]
Initializing UI System
Initializing Additional Options
Initializing Localization Manager
Exception type 0xc0000005 occurred at 00007ff68a4b9a1f
Writing out log
The ingame Language has no affect. I tested different Language Settings in Windows but the only option affecting the startup problems is the Windows Display Language.
I don’t have an Anti-Virus solution installed, only the Windows Defender, which was disabled for testing, too - with no affect.
Reproduction Steps:
- Change Windows Display Language to Deutsch (Deutschland).
- Install the current Version of the Enhanced Graphics Pack from the Microsoft Store
- Start the game
- Make sure the Option to enable this DLC is set
- Stop the Game
- Start the game
- Game does not start any more
It could be perhaps relevant, that I have installed Windows with a local user but linked it later to a microsoft account.
Workaround 1:
Change the Windows Display Language:
- Search for “lang” and open Language Settings (in German “Spracheinstellungen”)
- Change the Windows-Displaylanguage (Windows-Anzeigesprache) to English (United States)
- Log off and on again
- Start the Game
Workaround 2:
Reinstall the Game:
- Find the App in the Start Menu and right-click it
- Select App-Settings
- Reset the app (Repair is not sufficient)
- Install the Enhanced Graphics Pack again from the Microsoft Store (At least it is not downloaded again)
Workaround 3:
In Order not to always reinstall the DLC and not to change the Windows Display Language you can do this:
- Start the game
- Go to Options->Graphics and enable the DLC
- Play
- After playing disable the DLC in the Options
- Stop the Game
Platform:
Windows Store
Windows 10:
- Version 1909
- Build 18363.628
Hardware:
- Processor: Intel i9-9900KS
- Grafics: NVIDIA GeForce RTX 2080 Ti
- Mainboard: MSI Z390 Godlike
- Memory: Corsair Vengeance LPX 64GB (4x16GB) DDR4 3200 MHz
- Harddrive: 3x 1000GB Samsung 970 Evo Plus M.2 NVMe as RAID 5 using Intel Rapid-Storage with Stripe Size 16KB
- DxDiag File (renamed to *.txt): DxDiag.xml.txt (133,2 KB)
I have the same behaviour on 2 totally different machines (my company Lenovo T580 Laptop and an older PC), too.
Other:
I saw many complaints of users who have the same issue in the German page of the Enhanced Graphics Pack in Microsoft Store.