BUILD #:** Unable to ascertain
OS:** Windows 10
When launching the game, I got stuck in start up screen
FREQUENCY OF ISSUE
100% of the time (ALWAYS)
Here’s the steps to reproduce the issue:
- Launch the game
- got stuck
4.try to stop it with steam, does not work
it got stuck
Can you upload your Age3Log file to assist us with tracking this issue?
Finding your error logs for Age3: DE Beta:
- Open a File Explorer Window
- Navigate to C:\Users\ “your computer username” \Games\Age of Empires 3 DE Beta\Logs
- Locate the most recent Age3Log file
I’m experiencing this bug still as well from the previous beta, attaching my log below.
Age3Log.txt (258.3 KB)
Thanks! We are tracking this issue on our end - we made some log-file configuration changes since the Stress Test which should aid in tracking this.
Another user indicated that the program F-Secure Cyber Security had blocked the game from launching, causing a similar issue. If you have this program, please try adding the game to its allow-list, and let us know if that changes anything. Thanks!
I don’t have f-secure here, I checkt the local files through Steam.
Next step is I think is deleting the game and clean the files from stresstest?
Don’t have F-Secure on my system either. I previously tried disabling windows defender with no luck from the stresstest. I could try it again, but unlike the other user, @XHartbox and I don’t crash.
OMG. I got it! @Licidy, @XHartbox I was tweaking with the GraphicalProfile, adjusting the default values that were set for my system. I changed a lot and one of them let the game launch!
I tried to upload my tweaked profile but it won’t let me, I’ll attach a screen shot.
I know it wasn’t reducing the resolution to 1920x1080 and setting it to windowed mode…
I set a lot of the graphics options to 1 or lower, and I changed the refresh rate up to my monitor’s set refresh rate of 144. Disabled things like Bloom, streaks, high models and other effects.
I deleted the game and reinstalled it. The issue remains the same?
EDIT when I try to quit the game through steam it remains runnnig on the back ground
@Licidy I think I found the issue thanks to @agedmits posting the screenshot of his GraphicalProfile. I tried all the graphics changes he had and it didn’t help. What I noticed is that I was missing the final row from the GraphicalProfile file.
When I added the row false I was able to get past the splash screen. I was having this issue during the stress test and we couldn’t figure it out during that. Now I am able to get past the splash screen and into the game finally!
Thank You! @agedmits
@Licidy @agedmits @XHartbox For some reason I typed out the code in the previous reply and it didn’t show. I’ll attach a screenshot to show the row I added that fixed the problem. I circled the row in Red. Please let me know if you have questions on what I did.
where do i find these settings?
found it but still got stuck as before
Did you add the line that I circled and saved the file?
yes i did ad the line and saved it.
I now deleted the game again, I’m going to wait for the 15th when the game comes out. Big disappointment
@XHartbox, if you are willing to try one last thing, it could be a collection of graphical issues or slightly different for all of us. Adjust your file to match the one that I posted above. It worked for me when I changed several of the options.
@agedmits thank you you persisted it was the resolution setting for me