Game will not start on steam /game pass .crash before intro video

Exit directly before the intro video appears, sometimes i can see the mouse pointer in the game and black screen then automatically exit, and sometimes there is no response at all. Tried the method given by the website: reinstall, whitelist, drive, etc. It is completely useless

Sorry you are experiencing this @robin2838! Best thing to do here would be to contact support with your DxDiag and warnings.log file. Thanks!