Getting penalty/delay for leaving ranked queue before joining a lobby

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 101.102.1156.0
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:point_down: When I disconnect my internet in lobby search for ranked (no lobby found yet) in order to turn on my VPN, AOE2 thinks I DC-ed during lobby selection and slaps me with a 30+ minute penalty. As I wasn’t in a lobby when this happened, why am I getting penalized? Happened 2 times now.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Join a ranked queue
  2. Disconnect internet during queue
  3. Rejoin ranked queue after internet is reconnected (I had to restart the app to get it to reconnect to the server)

:arrow_forward: EXPECTED RESULT

:point_down: I would have expected no penalty and to be good to resume play as I did nothing wrong

:arrow_forward: IMAGE

:point_down: *


:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

  • N/A, no game or lobby