Graphica card error (could not initialize graphic system)

Age of Empires II: DE II - Discussion
1

My laptop has i5-8250, 16Gb ram DDR4 and a GeForce MX130 2Gb and I upgrade the HD to SSD.
I played for a couple of days without problem then suddenly when I was playing the screen locked as well as no response for laptop. I restart it and each time I try to play to AoE2DE, after the splash screen appear the message: could not initialize the graphic system. Make sure that your graphic card meet the minimum requirement: D3D11CreateDevice()failed. HRESULT=0x887a0005. e:_phoenix\3\s\phoenix\aoc\source\engine\osservices.h(114). I try to play to the previous version fo Age of Empire DE and I dont’ have problem. Driver Nvidia installed 441.20, directX 12.0
Today I decided to make a clean installation of Win10, but after the installation of AoE2DE I have the same problem. Anyone can help? Thanks

2

Take a look this, it might help.

3

Thanks for the reply. Anyway, before writing in the forum I tried it, here my comment

  1. Navigate or search for the Graphics Settings system settings panel on your machine.
    OK
  2. Select Universal App from the drop-down.
    OK
  3. Select Age of Empires II: Definitive Edition from the second drop-down menu.
    Cant find it, I have to add manually
  4. Now go to Options and choose High Performance .
    OK
  5. Save the settings and re-launch the game.
    Nothing happens, only splash screen and then error message

NOTE: After I make a clean installation of win10, reinstalled AoE2DE, try to start but I receive the message error…then at item 3 of your suggest, can’t find the game even by add manually.

4

Are you on steam or Windows store? For Steam, you have to follow the other instruction.

5

I’m on Microsoft Store not on Steam

6

Solved in this way.
NVIDIA driver was updated to the last version. I checked the INTEL driver and it was not updated. Downloaded the last version but it was not possible to install due to manufacturer of laptop limitation. So i forced the installation by downloading the ZIP file of the intel driver and through the device manager I updated it.
Reinstalled the AoE2DE, everything working perfectly (seems). Let me play for a while and back to you

7

I am having exactly the same issue. I would love to rectify this myself without an IT degree.