How is possible reset rate yet? also after patch?

Game Version: AoM:EE - last patch 2.85288…

Issue:

today i had a reset rate also after last patch, it’s very annoying and silly, is impossible to have this problem for this kind of game yet.

Reproduction Steps:

precisely i was in starting rate game when game crushed after i have reopened game and my rate is 1600

how is possible this?

it’s ridicoulus

dev pls answer me