I can not to acces to multiplayer features. Server certificate authentication failed: 0xfffffff3 :(

Age of Empires II: DE II - Report a Bug
1

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: X64
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.
I short, i can’t access to multiplayer services, Co-Op Camping, or any other multiplayer options.
Then, I tried to use an option button just under the user info that says “Reconnect to Multiplayer Services”, and it doesn’t works, only shows me a frame that says something like:
“Sorry, failed to connect to multiplayer services. Server certificate authentication failed
Source: AccountLoginEvent
Error Code: 0xffffffff
Extended Code: 0xfffffff3”
Note: The standard methods used for to fix general issues from 0xffffffff error doesn’t work in my case. reference: (https://support.ageofempires.com/hc/en-us/articles/4402033075476-0xfffffff-error-code) by [XelNaga8080] Age Insider

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Open Steam
  2. Open the game
  3. Click on “Reconect to multiplayer services”
  4. Results: Sorry, failed to connect to multiplayer services. *Server certificate authentication failed

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?
I should be able to access multiplayer services . . .

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

image
image1600Ă—966 212 KB

image
image1349Ă—835 59.1 KB

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

1 Like
2

Hi @Vicmaro
Did you try verifying integrity of game files or disabling mods?

3

I also have this exact problem. I just bought and installed this game. Verifying integrity of game files does nothing. I opened the game at the same time as my friend - he could play multiplayer, while I couldn’t. Flushing DNS also does nothing. Any ideas?:pray:

4

Yeah, I tried, and I have no already active mods ;-; I read that maybe is a problem related to Steam certificates or my PC certificates (I dont know which one, also I don´t know much about that). but really i dnt understand whats happening aaa :frowning: .

5

I HAVE THE SAME PROBLEM PLS HELP ME

6

PLS SOMEONE KNOW THE SOLUTION TO THIS??

7

Hello everyone. We just released an update which should resolve the 0xfffffff error code. I’ve put a link to our blog post about the update below:

Age of Empires II: Definitive Edition - Update 117204

If there are still any issues after updating, please reach out to Support at https://aoe.ms/support