I downloaded the game again, but I still can't get in

I couldn’t open the game in the internet cafe, and then I downloaded the STEAM and Age of Empire 3 game again. But the same pop-up window still appears. This kind of situation happened after the Sioux renewal, and it has never happened before. I changed many internet cafes, but this error message will pop up everywhere. I’ve been troubled for almost a month. I have searched all the relevant forums and video producers in our country, but no one can solve it. I’m helpless now. I hope the customer service can help me solve my problem. Thank you. Otherwise, I may be sad to quit this game. I love this game very much and hope to keep playing it.

Mmm que extraño colega, no será algo que tengan las computadoras de ese ciber café?