Intro video are not playing

Game Version:

  • Build: 38862
  • Platform: Steam
  • Operating System: Windows 7
  • Gamertag: replaceme


Open the game results in a black screen with audio only of the intro and logo mp4 video files. Those same files play just fine on any other video player. It’s possible to skip those videos.

Reproduction Steps:

  1. Just open the game and wait.
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That’s a new one… can you post your system specs so devs can (hopefully) better identify the issue?

I have exactly the same problem. Also Windows 7 and Steam edition. I’ve already reported it to Age of Empires Support through the ticket system and attached my dxdiag file to the request. Hopefully they come up with something. I’ll update this thread with any news I get.


Might be a compatibility issue. It was stated that this game would officially support Windows 10 (and above, probably, though I don’t know about 11 since I don’t use it).

This is a compatibility issue between EVR and Windows 7’s D3D11 support, the issue does not occur with DXVK.

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