Hey there @MUTYLATOR5553, could you let me know what your user ID No. is? It’s the number of the save folder in C:\Users\<user>\Games\Age of Empires 3 DE and will be many numbers long. You can send it to me in a message if you’d prefer.
From that, we are able to check the server side status of you profile and force-award the items if need be. I can’t promise it would be resolved soon, but we may be able to take look at it!
Hope this helps!