Lost profile pictures from US challenge event after reinstall + other unlocked portraits

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: Current Build 100.12.47581.0 (Noticed first at early september build)
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

When I reinstalled AOE3 after my harddrive/computer broke down I noticed that I no longer could use any of the US portraits. When I did the challenge I completed all of them and unlocked them all. Is there a way to get back access to these?

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Reinstall game
  2. “New” computer even if the same but fixed

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

I would keep my profile pictures ingame?

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe3Ysav) or GAME RECORDING (.aoe3Yrec) of the match where you encountered the issue. Link it below if using an external file service.

1 Like

Bump? No idea how to fix this???

Hi @everyone,

For now, the data for Profile Avatars is stored locally and can be transferred by copying the jrgb.to file from your users folder to the new computer.

The file is located here:

C:\Users\<user>\Games\Age of Empires 3 DE\<0>\Users

We are working to improve this system so this data can be shared between computers more easily though that file should be transferred if cloudsync is enabled on Steam/Windows Store/Xbox App.

How can I recover it if I lost my entire hard drives information and things. The US DLC is still unlocked but the portraits won’t return.