Match timed out - losing ELO due to bug

[Xeeynamo]

GAME INFORMATION

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• **GAME BUILD #:101.101.47820.0.6624001 ######
• GAME PLATFORM: Steam
• OPERATING SYSTEM: Windows 10

ISSUE EXPERIENCED

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I receive the error “Failed to start match: match timed out.” when playing in the ranked queue. The match-making actually completes, but when the countdown reaches 0:00 the loading screen will not be shown and after about 10 seconds this error will pop up.
When it happens, the other people I matched with will start the match but I will result disconnected immediately. My ELO is lost when this issue occurs.

FREQUENCY OF ISSUE

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• 25% of the time / matches I play (SOMETIMES)

REPRODUCTION STEPS

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It happens randomly during the match making

EXPECTED RESULT

^{What was SUPPOSED to happen if the bug you encountered were not present?}

Start the match

IMAGE

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[Xeeynamo]

I still have this problem with the latest game update.

[Xeeynamo]

Still happening. I am attaching a log. I wonder how many players are reporting my account every time this happens.

2021.08.22-08.10.28.txt (14.5 KB)