Matchmaking crashes due to unknown Errors

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 101.101.46295.06421374
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED


I’m trying to be as precise as possible: I start the game, go to ranked matches and click on “Find Match”. Then the errors occur. Either I immediately receive an error about being Timed out (see Picture 1), I can’t start the game (see Picture 2) or I says “Finding Match” without the timer working (see Picture 3). I also attached two videos showing the Error Messages.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 80% of the time / matches I play (FREQUENTLY)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Start the Game.
  2. Go to Multiplayer → Ranked
  3. Click on “Find Match”

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?
The game finds a match, I connect to the correct Server and the game starts. As in: I can actually play the game.

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.
Picture 1:

Picture 2 and 3 can’t be uploaded in the same post, since I am a new user.
Videos: Can’t be uploaded, since they’re not authorized files. Wich is kind of weird, since I saved them as mp4. Please provide me with an alternative method in order to share those videos.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

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Picture 2:

Picture 3:

Teamgame matchfixing is terrible. It took me 1h to get a game with 3v3 and 4v4 on (not kidding).
Just crash after crash after crash. Really frustrating how they break this after almost every damn update.

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It isn’t Teammatchmaking only. This happens in 1v1 too. The problem is consitent in this regard.

I can confirm that this is happening to some of my friends as well, mainly in Team Games. Sometimes, it just lets them stuck in loading screen after the game was found.