Hello
game no longer starts properly after update
cant do anything just frozen on loading
hardware:
gtx 660 ti
i5-3570
16gb ram
OS:
win 10
did you guys change the min requirement to run the game?
are old gen simply not allowed to play the game anymore or this is a bug?
thank you
Update:
updated gpu driver
reinstalled direct x, nothing worked
Yeah dont worry, its not only you.
I have the exact same issue on this PC
hardware:
GTX 750 Ti
i5-4590
16gb ram
OS:
win 11
Definitely an unfortunate bug. Best thing to do here is to contact support with your DxDiag and warnings.log file. Thanks, all.
already done
my guess when you guys upgraded your engine you added features old gpus cant handle
because everyone that have this issue have an old generation gpu
looking forward hearing news about this
Hi!
I also have an old pc and I can’t start the game after the update. I don’t even get a warning message, it just goes to a black screen and then the process automatically closes.
From the log file, the problem seems to be here
"Failed to create root signature. HRESULT = 0x80070057 - The “parameter is incorrect”
I am currently reinstalling the game just to make sure that can’t be fixed that way and will send the logs once that doens’t work.
Tbf I couldn’t start the PUP but it was not really worried about it… Guess I should have reported it back then
someone else said the same thing with pup, yeah it would have been nice if u reported it, devs use pup to avoid this kind if situations on official release, but no point crying over spilled milk, best thing to do is just wait on their reply
some info that might help
@SavageEmpire566
so far only answer i got from support is to reinstall my gpu driver
are other devs aware of this issue? there are many other players having the same problem
Exact same problem here:
(I) [23:15:25.246] [000005980]: Skipping adapter because it does not support Direct3D 12
(I) [23:15:25.246] [000005980]: Skipped adapter: NVIDIA GeForce GTX 780 Ti - VRAM dedicated: 3176202240; VRAM shared: 8568094720
After that it runs with 100% CPU usage constantly and takes about 10 minutes to reach the main menu, where clicking on something takes forever. It is completely unplayable and sad since it worked before the update 
@SavageEmpire566 is there anything we can try as a workaround for now? I also did not get any helpful answers from support…
I also have the same problem since yesterday update. I have a GeForce 940M GPU and an integrated GPU. Game decides to use wrong GPU:
(I) [22:37:59.410] [000011884]: Skipping adapter because it does not support Direct3D 12
(I) [22:37:59.410] [000011884]: Skipped adapter: NVIDIA GeForce 940M - VRAM dedicated: 2119041024; VRAM shared: 8545191936
(I) [22:37:59.419] [000011884]: Choosing first adapter
(I) [22:37:59.419] [000011884]: Adapter: Intel(R) HD Graphics 520 video dedicated: 134217728 shared: 8545191936 system dedicated: 0
We’re definitely on it. The more people that can send us DxDiags/warnings.logs the better.
Same issue here as well.
Just sent you a bug report with dxdiag and warnings logs included.
Unable to play any kind of matches after the update. The loading screen of the match starts and when it’s almost completed the game crashes with no warnings and returns to Windows.
Hey @ippazio93! If you could contact support with your DxDiag and warnings.log file it would be very helpful in investigating. Much appreciated!
Just updated the game keen to play. Game crashes every time I start it up. I tried validating the game files. Still doesn’t work. Never had this problem before the patch. If anyone knows what I can try, please let me know.
Yeah me too, it ran fine before, then season 5 update, everytime i launch goes to blackscreen and exit
Do you solve it yet?
I even did reinstall my windows and aoe4, problem still the same
Same happen to me too, gtx860m here, was running fine before the update
