Megathread: Unable to start the game after update

Age of Empires IV IV - Report a Bug
43

I can play the game again (after the hotfix). Thank you devs!

The new graphics are fantastic too

1 Like
44

Fixed for me too, thanks for the update.

1 Like
45

I still have the problem after the hotfix what is happening please fix it !!!

46

My friend can play again, thank you Devs!

47

After the update when I come to load my saved Campaign it starts to load about 20% then audio stutters and CTD. OS event log entry:

Faulting application name: RelicCardinal.exe, version: 7.0.5976.0, time stamp: 0x64937a7c
Faulting module name: RelicCardinal.exe, version: 7.0.5976.0, time stamp: 0x64937a7c
Exception code: 0xc0000005
Fault offset: 0x0000000000670e97
Faulting process id: 0x0x389C

Prior to this update I was running AOE IV without issue, over 50 hrs game play.

Hardware:
Windows 11
AMD 5950X latest EFI
64GB RAM
nVidia 3090 (drivers 536.40)
Audio device: USB-C Audient EVO 8

48

Similar, but instead of the error shown in original post, for me, the game just dies.

49

7950x3d, RTX 4090, 16GB. Couldnā€™t join the match as somebody was either dodging or failing to connect and after 5th attempt the game crashed with Out of Memory. Now I have to wait 5 minutes for cooldown to queue again. Nice work, team.

50

Same here, Windows 11 Intel 13400 integrated graphics. It crashes right after the game intro

51

Same problem
Hardward:
LOQ 15IRX9
Microsoft Windows 11 Home (x64), Version 24H2
13th Gen Intel(R) Coreā„¢ i5-13450HX
RAM 16G DDR5
NVIDIA GeForce RTX 4060 Laptop GPU