Multiplayer crashes: SendQueuedMessagesToRelay local peer is missing, not sending

[XlarXlar2840]

GAME INFORMATION

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• GAME BUILD #: 101.101.56005.0 0
• GAME PLATFORM: Microsoft Store
• OPERATING SYSTEM: Windows 10

ISSUE EXPERIENCED

^{DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.}

During multiplayer play after 20-60 minutes Age of Empires crashes to desktop with no warnings or errors.
The log file from “C:\Users\user\Games\Age of Empires 2 DE\logs” right be for the game crashes gives the error messages:

[rlink - error] 2021/12/12 19:39:16.617 (UTC) Session::SendQueuedMessagesToRelay local peer is missing, not sending

[rlink - error] 2021/12/12 19:39:20.598 (UTC) NetworkManagerInternal waited 5002 ms for async jobs to complete without success

[rlink - error] 2021/12/12 19:39:20.604 (UTC) CallContext::SetComplete - ExtendedError -9 for LogoutAsync. Exception ID .

[rlink - error] 2021/12/12 19:39:20.604 (UTC) LogoutAsync - response was failure: -9 We are not connected

[rlink - error] 2021/12/12 19:39:25.602 (UTC) NetworkManagerInternal waited 5004 ms for async jobs to complete without success

[rlink - error] 2021/12/12 19:39:25.668 (UTC) SockClose: socket 0/532 failed to set linger (on,0); errno=10042 errstr=‘WSAENOPROTOOPT: The option is unknown or unsupported for the specified provider or socket (see SO_GROUP_PRIORITY limitations).’

[rlink - error] 2021/12/12 19:39:25.674 (UTC) user clean up called

Exiting with code 0

The Session Data, AOEe DE log file, and Windows log file are located here: https://www.dropbox.com/sh/6gjrkhicd4qsa0t/AAAqvz-KCj7PEymitdsALI68a?dl=0

FREQUENCY OF ISSUE

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• 100% of the time / online matches I play (ALWAYS)

REPRODUCTION STEPS

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Here’s the steps to reproduce the issue:

1. Join/Host a multiplayer game
2. Play normally
3. After 20-60 minutes the game crashes

EXPECTED RESULT

^{What was SUPPOSED to happen if the bug you encountered were not present?
Keep playing!}

IMAGE

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**See below for the dropbox link.

GAME FILES (SAVE / RECORDING)

^{Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.}
https://www.dropbox.com/sh/6gjrkhicd4qsa0t/AAAqvz-KCj7PEymitdsALI68a?dl=0
*

[ChristheCo]

Hey, this is a rare issue, thx for the report and information, but for proper investigation, we would need
your mdmp file, they can be found in “C:\Users\USER\Games\Age of Empires 2 DE\logs” will have date-time format, something like “AoE2DESteam-51577-2021.10.07-10.11.24.mdmp”, it should be at end of the folder.
Please post it here so i can forward it.
Thanks for the help and have a nice day

[XlarXlar2840]

Thanks for the quick reply! I don’t see a .mdmp file. I have the Microsoft Store version of the game through Xbox Game Pass, I see that file has Steam in the name, could that be why it’s not there? Or is there more logging that I need to turn on?

[ChristheCo]

Hm, it should be in the same folder, do you see other files in the folder? Maybe the minidump wasnt created, which it should… Let me know if you can find it?

[XlarXlar2840]

I cannot find it. Is there a way to get the minidump created? Here is a screenshot of the contents of the logs folder: https://www.dropbox.com/s/4seoo3w80gfn7mg/AoE%20Logs.JPG?dl=0

[ChristheCo]

Well, in that case please contact our Support team https://support.ageofempires.com/hc/en-us/requests/new so we can investigate what is happening. Please include your DxDiag and logs . Steps to find those are here: https://support.ageofempires.com/hc/en-us/articles/360052783111-How-to-find-information-for-troubleshooting-with-Support¨.
Have a nice day

[XlarXlar2840]

Thank you for your help! I will contact the support team