Multiplayer out of sync

I play this game in multiplayer vs my brother and we experience out of sync error in nearly every game. Is there any solution about that error? The error occurs after 15-20 minutes.

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Not yet, though we keep screaming for it, but they are too busy dinking around with 2 and 3. There has to be a way to get their attention. The only thing I can think of is everyone slam them with support tickets and maybe it will get their attention