I have sent several support requests using the contact form, but no one has replied to help me solve my problem. This is my last chance to finally fix the issue and play Age of Empires 2: Definitive Edition after a 6-month pause due to this problem.
Problem:
My game crashes when I log in with my flegy333@hotmail.com account. It fails to start a game and only shows a prompt to submit a crash report. The issue does not seem related to the client, as I have tried on 5 different PCs and all crash when using my account. However, when I use a different account, the game works normally (yes, I purchased the game a second time on a new account just for testing).
Purchased DLC:
Dawn of the Dukes
Lord of the West
Dynasties of India
Return of Rome
What could be the problem?
P.S.: I only play campaigns, never multiplayer.