My decks are deleting or replaying itself

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • **GAME BUILD #: v.100.12.23511.0
  • **GAME PLATFORM: Steam
  • **OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED


-Every time when I launch the game it randomly deletes one of my civilization’s decks, changes the civilization’s total level and replaces the deck with something else. I think it first appeared 1 week before the USA update, it changed my level 4 Russia to level 66 and deleted all of its decks. Changed the begginer deck’s name to Anfänger. After a couple of days India boosted to 29 from 3 and deleted all of its decks which i didn’t bother because I don’t like playing India or Russia. Times pass, French and Swedes changed too but today is diffirent. I like playing Germany but it changed 8 OF MY DECKS and replaced them with the related picture. I don’t even play 1v1s.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

-The civs that I don’t play shouldn’t be changed.!

:arrow_forward: IMAGE

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:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe3Ysav) or GAME RECORDING (.aoe3Yrec) of the match where you encountered the issue. Link it below if using an external file service.


Does this happen after you played some custom scenarios? This is where it happened for me

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It might be the cause of the problem because I played it once but there must be a solution. It keeps eating my decks.

PLs fix this bug @devs

Hi @RATEHACK, thank you for the report. We are still investigating this issue. If this issue ever occurs to yourself or @CitingPepper233 again, please send me a copy of your Age3Log.txt file. This file is overwritten each session so it should be copied before relaunching the game. The file is located here:

C:\Users\[user]\Games\Age of Empires 3 DE\Logs

Any other insight on what events may be causing the issue are also appreciated!

Thank you!

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