My Empire Era account keeps reporting errors when it can't be opened, but my friend's account can be opened, indicating that both software and hardware are working. I asked the official staff and they said that my account is normal

Age of Empires III: DE III - Report a Bug
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:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: ######
  • GAME PLATFORM: Steam / Microsoft Store
  • OPERATING SYSTEM: Windows 10 / Windows 8 / Windows 7 / Mac / Linux

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.

My Empire Era account keeps reporting errors when it can’t be ####### ### my friend’s account can be opened, indicating that both software and hardware are working. I asked the official staff and they said that my account is normal

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Can you tell us your game version? What errors does your game show?

Also, can you check the Windows event log?

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