New down load and installed

this is as far as it gos.
I have a surface pro 7, windows 11
I downloaded AoE from the microsoft store.
tried rebooting. but its just stuck here.
I also noticed Visual C++ 2012 and 2013 starting

very disappointing there has been no support after mailing the support team.
Ive tried my best to get it to work.
what is the game trying to sign into anyway. The game has been bought and paid for how do I get my money back.