New update queu error

Age of Empires II: DE II - Report a Bug
1

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • **GAME BUILD #:101.101.54480.0 7463742
  • **GAME PLATFORM: Steam
  • **OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.

I installed the new update and tried queuing for MP games in Ranked, once I got for a 2 v 2 match and once for a 1 v 1, in both times, just as the screen changed to the preview of the match (civs, map, etc.), the game crashed and closed.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • Less than 25% of the time / matches I play (RARELY)
  • 25% of the time / matches I play (SOMETIMES)
  • 50% of the time / matches I play (FREQUENTLY)
  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Twice in a day.

Here’s the steps to reproduce the issue:

  1. Start AOE2 DE from Steam.
  2. Select MP game.
  3. Select Ranked and queu for any mode.
  4. Join a game an mark “I’m ready”.

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

The game will crash before the match starts.

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

Does not apply.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

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Hey,
have you tried verifying your game on steam? If yes, and the issue still occurs, the game should generate a minidump file, can you upload it? It can be found on “C:\Users\USER\Games\Age of Empires 2 DE\logs” will have date-time format, something like “AoE2DESteam-51577-2021.10.07-10.11.24.mdmp”, it should be at end of the folder. :slight_smile: Thanks for the help and have a nice day

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Hi Cris, thanks for your quick response, it shows you are very interested in the well-being of this community.

As ypu mention, I tryed veerifying the game via STEAM twice and didn’t work, I installed Windows Updates, searched for updates from steam and nothing.

I finally solved the problem by unistalling AOE2 DE and reinstalling the game + the graphics DLC, I mention the DLC because at first I didn’t install it and had the same issue, later I installed it and apparently the game worked correctly.

As an additional coment, I also tryed to play a SP RM and had the same problem when joining the match.

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