GAME INFORMATION
These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.
- GAME BUILD #: 16271343
- GAME PLATFORM: Steam
- OPERATING SYSTEM: Windows 11
ISSUE EXPERIENCED
DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.
The game periodically crashes to the desktop in the late game.
No error messages, no crash logs, the corresponding folder in the “C:\Users{USERNAME}\Games\Age of Empires 2 DE\logs” only contains an empty “Main” file.
Crash event in the Event Viewer says:
Faulting application name: AoE2DE_s.exe, version: 101.102.62906.0, time stamp: 0x6725806f
Faulting module name: AoE2DE_s.exe, version: 101.102.62906.0, time stamp: 0x6725806f
Exception code: 0xc0000409
Fault offset: 0x0000000002bb002d
FREQUENCY OF ISSUE
How often does the issue occur? CHOSE ONE; DELETE THE REST!
- 25% of the time / matches I play (SOMETIMES)
REPRODUCTION STEPS
List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!
Here’s the steps to reproduce the issue:
- Start a new game (multiplayer or singleplayer)
- Play for half an hour
- The game crashed
EXPECTED RESULT
What was SUPPOSED to happen if the bug you encountered were not present?
The game doesn’t crash
IMAGE
ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.
No image sorry
GAME FILES (SAVE / RECORDING)
Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.
Game recording, event log, crash dump and dxdiag info in Google Drive:
https://drive.google.com/drive/folders/180BKvkMPSOFnDBDsTSKNsB0Z5BwLhWnI?usp=sharing