Player had windows update and starts to desync every game

Age of Empires II: DE II - Report a Bug
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:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: latest
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.

reporting on behalf of a player, had an automatic windows update and since then desync every game until player had to reinstall window to finally stop the desync issue

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. automatic windows update
  2. game desyncs
  3. unplayable

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

not desync

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@Felizon89 can you help pass the info along, its likely the game uses some sort of window library and the windows update changes them causing massive amount of desync in recent games.

reinstall windows stopped the issue so could be:

  1. fresh install with and then update, without old library/files wont have such a problem
  2. or player just disabled auto update as we asked them to hence doesn’t have the latest update

it seems crazy that this game is a MS product but would be easily broken by a windows udpate

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How to fix, I also had the same problem

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re-install window. also if there are other players who have similar issue as you they need to do the same as well otherwise it wont matter much.

this should be something that needs to be addressed by the dev. its impractical to have everybody re-install windows. they have to somehow know they are first affected by it and most wont know, 2nd they’d have to be willing to re-install or know how to re-install.

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Thanks for the info @thieftdp8498, I informed the team about this!

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@thieftdp8498
Do we know exactly what update causes this issue? I need to gather all the possible info we can get.

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unfortunately I don’t. player has already re-installed everything but did mention they did try to reverse the update and then download the update manually (assuming the KB they downloaded?)

but its very recent, within this last week so maybe the update number can be searched? not sure how to do with that with MS tho surely they have a tool like that

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the affected player just told me its windows 11 23H2 if that does anything. but unsure of which update that caused this prob multiple updates in it as it usually does

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We suspect that Windows Insider Program updates are causing this issue.

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how to fix plz. 3 week cant play

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Windows Insider Program?

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yes, Windows 11 Pro Insider Program Canary Channel, i dont want reinstall window, fix it plz

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Can you disable the Windows Insider Program?

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i can’t Stop getting preview builds , it is grayed out

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I would recommend not using any preview builds in the future, its just not worth any possible “new features” that you think you may get from those type of window versions while having vastly more problem

its basically test build and you’re essentially testing it for MS

technology has always been the same, if it ain’t broken dont touch it and the newest version/update doesn’t always mean the best functionality wise. use what has known to work which is windows 10 or versions prior.

at this point if you don’t wish to reinstall, try googling to see if theres a way to stop getting preview builds (grayed out) in your case, or you might really have to wait for them to address the problem

1 Like