From the Dxdiag provided, it looks like your video drivers may be out of date. If you have not already, please complete a fresh reinstall of the drivers to remove that as a potential issue. Likewise, ensuring you have completed any pending Windows Updates and the correct Visual C++ files will help eliminate any file issues.
You can find some steps that may help you here:
Let me know if any of those steps work (for any of you), or please feel free to provide your dxdiag and/or any additional information if you are also encountering this problem.
Thank you!