Random crashouts

Age of Empires IV IV - Report a Bug
1

  • Build Number: 15-3-8338

  • Platform: Steam /

  • Operating System: Windows 11

Issue: Crashing in ranked match making

(please provide a detailed description of the issue)
(use the upload button to include a picture or video of the issue in action if possible)

Trigger Event: Play a ranked game. Finish Rank Game. Start another Ranked game. Crash

(what was happening at the time of the issue. this could be an action you or another player took right before the issue started)

Repro Steps: Play a ranked game. Finish Rank Game. Start another Ranked game. Crash

  1. (List the steps needed to reproduce the issue)
  2. (Indicate if you were able to reproduce this, to help us identify frequency of the issue)
  3. (etc)**
2

If you experience a crash, please try out the steps in our FAQ article:

Crash on Launch before Intro Video; Game Does Not Launch – Age of Empires Support

If none of those steps help resolve the issue, could you please report it to our support team here: Submit a request – Age of Empires Support.

Additionally, it would be great if you could provide your DxDiag file and game files which can be found by following the process we have listed in this FAQ:
How to find information for troubleshooting with Support – Age of Empires Support

Including a DxDiag report gives us valuable details about your system’s hardware, drivers, and other important information that help our team investigate more efficiently.

3

I’ll add a DxDiag report next time it happens. It only crashes after I played a ranked match every once a awhile.