Ranked game just loaded into the main manu and made me lose ELO

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 53347
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

Game just went back to menu when loading a ranked match and made me lose ELO.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!
Just happened this time.

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

Queue a ranked match and join it. While loading, the game will lead you back to menu.

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

:arrow_forward: IMAGE

The video says all, it’s me in the clip. Ranked match, load screen with no information whatsoever then goes to the main menu. Would be glad if the ELO loss was refunded (10 points), but I know that’s mostly not possible, so just wish not having to go through this again. Thanks.

Hi @VitorBMachado!

I am sorry to hear that his happened to you. :pensive: This did not happen on our side. Please if happens again, or if you remember the day that it happened, submit a request here:

Submit a request – Age of Empires Support so we can investigate what it is happening.

If you do not know where you can find your logs and DxDiag, check this page

How to find information for troubleshooting with Support – Age of Empires Support"

Thanks for your report!