Ranked wins counted as losses

Age of Empires III: DE III - Report a Bug
1

:play_button: GAME INFORMATION

:backhand_index_pointing_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 13206043
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 10 PRO

:play_button: ISSUE EXPERIENCED

:backhand_index_pointing_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.

We played two ranked matches with my friend, and we actually won both times. But the game counted them as losses for both of us.
Does anyone know what’s going on? Any idea how to fix this?

:play_button: FREQUENCY OF ISSUE

:backhand_index_pointing_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

30 % I’ve seen this bug 3 times already — twice yesterday and once today. That’s about 25-30% of my games.

:play_button: REPRODUCTION STEPS

ACTUAL RESULT
As soon as the match ended, the game recorded it as a loss instead of a win. The incorrect result was visible right away.

Here’s the steps to reproduce the issue:

  1. Queue for a ranked treaty game.
  2. Play normally until the match ended (win).
    3.After some time, the result showed up as a loss instead of a win.

:play_button: EXPECTED RESULT

:backhand_index_pointing_down: What was SUPPOSED to happen if the bug you encountered were not present?
EXPECTED RESULT
Both games should have been counted as wins. The ranked score should reflect the actual results immediately after the matches.

:play_button: IMAGE

:backhand_index_pointing_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:play_button: GAME FILES (SAVE / RECORDING)

:backhand_index_pointing_down: Attach a SAVE GAME (.aoe3Ysav) or GAME RECORDING (.aoe3Yrec) of the match where you encountered the issue. Link it below if using an external file service.